Event Operations Manager

Lucky Strike Entertainment Corporation; Timonium (MD); Presencial; USD 29 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision plans

Wellness resources

401(k) Retirement Plans

Employee stock purchase program

Employee Assistance Program (EAP)

Vacation, paid leave and holidays

Perks: Bowling, Waterpark discounts

Resumo da oferta

Lucky Strike Entertainment Corporation is seeking an Event Operations Manager in Timonium, MD. You will lead a team from setup to breakdown, owning the guest experience across group events and turning each booking into a reason for guests to return with more friends and family.

The role requires 3+ years in event or operations leadership, with a proven ability to drive guest satisfaction, staff development, and profitable event execution in a fast-paced environment.

Qualificações

• 3+ years of event, hospitality, or operations leadership experience.
• Track record of executing events that drive guest satisfaction and repeat business.
• Experience managing event staff in high-volume, fast-paced settings.

Responsabilidades

• Lead events from setup to breakdown with a focus on guest experience.
• Partner with Sales to upsell opportunities and grow event revenue.
• Train and develop event staff on hospitality standards and event flow.
• Ensure spaces, lanes, and attractions are guest-ready for each event.
• Manage event labor, track financial performance, and complete post-event reporting.
• Maintain presence during nights, weekends, holidays, and peak seasons.

Conhecimentos

Event leadership

Hospitality excellence

Operations management

Staff development

Financial acumen

Organizational skills

Flexibility

Descrição da oferta de emprego

Who We Are

Why Lucky Strike?

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Overview

The Role

As an Event Operations Manager, you will lead your team from setup to breakdown, own the guest experience across every group event, and turn every booking into a reason to come back and bring more people next time.

What You’ll Do

• Execute events from setup through breakdown, leading your team to deliver seamless, memorable group experiences
• Partner with Sales to identify upsell opportunities, drive repeat bookings, and grow event revenue
• Train and develop event staff on hospitality standards, event flow, and high-volume execution
• Ensure event spaces, lanes, and attractions are set, staffed, and guest-ready before every event
• Manage event labor, track financial performance, and complete post-event reporting
• Stay active and visible during nights, weekends, holidays, and peak event seasons

What You’ll Bring

• 3 or more years of event, hospitality, or operations leadership experience
• A track record of executing events that drive repeat business and guest satisfaction
• Experience managing and developing event staff in high-volume, fast-paced settings
• Financial acumen including event profitability, labor scheduling, cost control, and upsell strategies
• Strong organizational skills and the ability to manage multiple events and priorities simultaneously
• Flexible availability including nights, weekends, holidays, and peak event seasons

What You’ll Get

Our people are the reason guests keep coming back. Here is what we offer our Management team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation, Paid Sick Leave and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Work Environment & Physical Demands

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

#LI‑DNP

Pay & Benefits

The pay range for this position is $21.00 - $24.00 per hour, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits. More details regarding benefits are available here: Lucky Strike Entertainment Benefits.

• medical
• insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• 401(k) retirement plan
• employee stock purchase program
• employee assistance program (EAP)
• paid vacation
• paid holidays
• paid sick leave