Event Operations Manager

Spanish Springs Lanes; Seattle (WA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

Commission-based incentives

Performance-based incentives

Job summary

Lucky Strike Entertainment in Seattle seeks an Event Operations Manager to lead a team of event hosts and deliver unforgettable parties.

You will report to the center General Manager and collaborate with Sales and Operations to create seamless event experiences that encourage repeat bookings.

Responsibilities include scheduling staff, ensuring guest satisfaction, and completing event reports while accommodating weekends and holiday shifts.

Qualifications

• 1 Year+ of management experience.
• 2+ Years banquet captain experience.
• Bachelor’s degree or equivalent.
• Knowledge of F&B and hospitality industry.
• Broad knowledge/experience in event planning and execution.
• MS Office Suite and database software proficiency.
• Knowledge of POS register systems.

Responsibilities

• Host events and manage your team of event hosts.
• Collaborate with Sales and Operations to create seamless event experiences.
• Develop personal connections with clients and ensure guest satisfaction.
• Ensure event reporting is completed and guest feedback is used for improvements.
• Forecast events and schedule staff using the client database.
• Be flexible to work varying shifts including weekends and holidays.

Skills

Management

Banquet experience

Hospitality knowledge

Event planning

MS Office

POS systems

Communication skills

Education

Bachelor’s degree

Tools

MS Office Suite

Database software

POS systems

Job description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay range for this position is $30hr to $35hr plus commission.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits.

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. This isn’t any ordinary office; it’s the beginning of a bowled new career as an Event Operations Manager.

Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center’s General Manager, the Event Operations Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.

ESSENTIAL DUTIES:

Get a glimpse of all you’ll experience as an Event Operations Manager

BE THE HOST WITH THE MOST

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas

BRING THE PARTY TO LIFE

• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again

CONNECT WITH YOUR CLIENT

• Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting

ALWAYS BE IMPROVING

• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction

MANAGE THE TEAM

• Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies

REMAIN FLEXIBLE

• Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

WHO YOU ARE

You’re an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You’re also a rock-solid communicator whose interpersonal skills are second to none. And since events aren’t always 9 to 5, you’re flexible to work a variety of shifts, from weekends and holidays to extended workdays.

DESIRED SKILLS:

Check out the desired skills below and see if you have what it takes to join our world-class team

• 1 Year+ of Management Experience
• 2+ Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS

Typical entertainment environment where you will walk, bend, and stand for periods of time, and may lift objects with some assistance.