Event Operations Manager

Lucky Strike Entertainment; Cupertino (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Healthcare coverage

Performance-based incentives

Quarterly incentive kicker of $1,500

Job summary

Lucky Strike Entertainment in Cupertino is seeking an Event Operations Manager to host and manage special events. This role requires leading a team of event hosts and ensuring a seamless experience for guests. Responsibilities include event planning, reporting, and utilizing guest feedback for continuous improvement.

The ideal candidate will have management experience, strong knowledge of the hospitality industry, and excellent communication skills. The position promises a vibrant work environment and opportunities for personal and professional growth.

Qualifications

• 1+ year of management experience.
• 2+ years as a banquet captain.
• Strong hospitality knowledge and excellent communication skills.

Responsibilities

• Host special events and manage a team of event hosts.
• Work with sales and operations teams for seamless event execution.
• Ensure completion of all event reporting and use feedback to improve.

Skills

Management Experience

Banquet Captain Experience

Hospitality Industry Knowledge

Event Planning and Execution

Communication Skills

MS Office Suite Proficiency

Knowledge of POS Register Systems

Education

Bachelor’s degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. This isn’t any ordinary office; it’s the beginning of a new career as an Event Operations Manager.

Responsibilities

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas.
• Work with the Sales staff and Operations team to create a seamless event experience that encourages repeat bookings.
• Make a personal connection with your event contact and ensure all guests’ needs are exceeded.
• Ensure the completion of all event reporting and use guest feedback to continuously improve satisfaction.
• Utilize the client database to forecast events and schedule staff appropriately; counsel and discipline staff per HR guidelines and policies.
• Be available to work varying shifts, from weekends to holidays, and extend workdays as needed.

Qualifications

You’re an event professional who understands that great parties depend on satisfied guests. You have experience leading a team, strong hospitality industry knowledge, and excellent communication skills. You are flexible and willing to work a variety of shifts, including weekends, holidays, and extended days.

Desired Skills

• 1+ year of Management Experience
• 2+ years as Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software (preferred)
• Knowledge of POS register systems

Work Environment / Physical Demands

Typical entertainment environment where you will walk, bend, stand for periods of time, and may lift objects with some assistance.

Benefits

The approximate pay range for this position is $25.00 – $30.00 per hour plus commission (extension sales sold, lane reservation extensions sold) and eligible for a quarterly incentive kicker of $1,500 (group and lane NPS). Final compensation may vary based on factors including background, skills, and location. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package, including healthcare coverage and a broad range of other benefits. More details about benefits are available at www.bowlerocorp.com/careers/benefits.