Event Operations Manager

Bowlero; Cupertino (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Performance-based incentives

Healthcare coverage

Broad range of other benefits

Job summary

Bowlero in Cupertino, California, seeks an Event Operations Manager to lead a team of event hosts and ensure exceptional guest satisfaction. In this role, you'll oversee event setups, create seamless experiences for clients, and improve guest satisfaction based on feedback. The ideal candidate has management and banquet experience, possesses a Bachelor's degree, and is knowledgeable in the hospitality industry. Flexibility in scheduling is required, with competitive pay of $25.00-$30.00/hr plus commissions.

Qualifications

• 1+ year of management experience.
• 2+ years as a banquet captain.
• Knowledge of F&B and hospitality industry.

Responsibilities

• Host special events and manage your team of event hosts.
• Create a seamless event experience with sales and operations teams.
• Make personal connections with event contacts.

Skills

Management Experience

Banquet Captain Experience

Knowledge of F&B

Event Planning and Execution

Proficiency in MS Office Suite

Knowledge of POS register systems

Education

Bachelor's degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. This isn’t any ordinary office; it’s the beginning of a bowled new career as an Event Operations Manager.

Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center’s General Manager, the Event Operations Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as an Event Operations Manager

BE THE HOST WITH THE MOST

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas

BRING THE PARTY TO LIFE

• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again

CONNECT WITH YOUR CLIENT

• Make a personal connection with your event contact and ensure that all of their guests’ needs aren’t just met, but exceeded; consistently promote this guest-focused approach to hosting

ALWAYS BE IMPROVING

• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction

MANAGE THE TEAM

• Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies

REMAIN FLEXIBLE

• Be available to work varying shifts, from weekends to holidays, and in addition to extended workdays as needed by your center

WHO YOU ARE

You’re an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You’re also a rock-solid communicator whose interpersonal skills are second to none. And since events aren’t always 9 to 5, you’re flexible to work a variety of shifts, from weekends and holidays to extended workdays.

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team

• 1 Year+ of Management Experience
• 2+ Years Banquet Captain
• Bachelor’s degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

The approximate pay range for this position is $25.00 - $30.00 / hr plus commission (extension sales sold), (lane reservation extensions sold) and eligible for a quarterly incentive kicker of $1500 (group and lane NPS.) Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.