Event Manager

TalentBurst; South San Francisco (CA); On-site; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Event Manager to oversee and enhance onsite events at their South San Francisco campus. This role involves coordinating with various stakeholders to ensure seamless event execution, providing exceptional customer service, and managing detailed event documentation. The ideal candidate will possess strong communication skills, a passion for delivering outstanding experiences, and the ability to thrive in a fast-paced environment. Join a team dedicated to creating memorable events that engage and inspire attendees, while driving value for the organization.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years in hospitality or customer-focused roles essential.

Responsibilities

• Provide support to internal and external stakeholders regarding event processes.
• Collaborate with AV teams to meet client needs and ensure execution.

Skills

Exceptional communication skills

Customer experience creation

Planning and prioritization

Problem-solving

Time management

Education

Bachelor's Degree

Experience in hospitality

Tools

Help/service ticket management systems

Job description

Job Title: Event Manager (Contractor role)

Functional Area: Site Services

Department: Workforce Services / Business Services

Reports To: Sr Manager, Onsite Events and Experiences

Location: SSF

Primary Purpose of the Position

With over 90 onsite event spaces on our South San Francisco campus, an Onsite Event Partner is a single solution service offered to our workforce, similar to hotels or convention centers. Providing guidance and planning support to event hosts managing sizable campus events. Our Event Partner coordinates and communicates with internal and external service partners and allows event hosts to focus on the other essential elements of their event, such as presentation content, branding, communications, and attendee management.

This position will report directly to the Sr Manager of Onsite Events and Experiences within the Business Services team, a Site Services organization department. The person in this role must instill a spirit of service, gratitude, and community within ***.

Job Duties/Responsibilities

• Provide internal and external stakeholders with information regarding department processes and requirements.
• Work collaboratively and effectively and maintain rapport with Event Hosts and all internal and external stakeholder groups.
• Provide support by performing administrative and process-related tasks. Prepare reports by collecting, analyzing, and summarizing information.
• Partner closely with our AV teams to ensure the client's AV needs are understood, communicated to AV Operations, and appropriately executed.
• Prepare room diagrams, photos, and facility insights and distribute them to service teams accordingly.
• Create and maintain detailed event documentation for each booking.
• Effectively communicate verbally and in writing with all levels of associates, clients, and all *** departments in an attentive, friendly, courteous, and service-oriented manner.
• As required, recommend and coordinate with third-party vendors for event enhancements and experiences (florists, musicians, branding, linens, etc.).

Competencies Identified for Success

• Exceptional communication skills. Ability to clearly articulate the brand and services in a way that resonates with key stakeholders and external partners. Ability to frame and deliver communications with insights from data.
• Passion for creating exceptional customer experiences. Successfully developed and realized high-impact, innovative offerings that engage the workforce while driving value for our investment. Brings sufficient technology savvy to leverage various channels to share information, connect end users, and build the brand.
• Excellent planning and prioritization skills with the ability to multitask and adapt. Able to synthesize large amounts of information and deliver results in a dynamic environment.
• Disciplined, organized, flexible, and collaborative team player.
• Strong problem-solving, critical thinking, and decision-making skills. Attentive to detail and accuracy.

Qualifications

Education, Experience, Knowledge, and Skills: (Minimum requirements)

• Bachelor's Degree or higher education or equivalent experience.
• At least three years of experience working directly in hospitality or customer-focused roles delivering programs/services.
• Experience in a corporate environment, creating fantastic employee experiences. Excellent written and face-to-face/phone communication skills.
• Strong time management skills coupled with efficient/effective multi-tasking.
• Proficiency working in help/service ticket management process/workflow systems.
• Ability to become proficient in internal policies, guidelines, and department SOPs.