Event Manager

Because I sa; Ohio; Ibrido; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous PTO policy

Employer-provided technology

Life insurance

403(b) retirement plan with employer 3

Staff retreats and professional dev

Access to Salesforce and Canva tools

Descrizione del lavoro

Camp because I said I would seeks an Event Manager to be the primary contact for guests from reservation to departure. You will coordinate retreats, weddings, and on-site events at our 92-acre camp, partnering with staff, vendors, and clients to deliver exceptional hospitality and well‑organized experiences.

The role is hybrid with a strong on-site emphasis; evenings and weekends are required based on event schedules.

Competenze

• Experience planning and executing events, including large-scale events of 200–300 guests and 10–50 events annually.
• Demonstrated experience providing exceptional guest service and hospitality.
• Bachelor’s or associate’s degree in business, event planning, hospitality management, communications, or a related field preferred.
• 3–5 years of comparable professional experience is acceptable in lieu of a degree.
• Excellent organizational, time management, and problem-solving skills.
• Ability to manage multiple projects, competing deadlines, and detailed guest requirements.
• Availability to work flexible hours, including evenings and weekends, based on event schedules.
• Strong interpersonal communication and teamwork skills.
• Proficiency with Google Workspace or Microsoft Office.
• Experience with CRM systems such as Salesforce and booking platforms such as Airbnb, Vrbo, or similar reservation systems.

Mansioni

• Plan and execute approximately 30 corporate and nonprofit retreats annually.
• Coordinate guest reservations, calls, changes, and special requests; ensure prompt service.
• Ensure facilities and accommodations are prepared for arriving guests in collaboration with staff.
• Support sales processes for retreats and on-site events with the business development team.
• Coordinate about eight weddings annually and manage planning details.
• Oversee end-to-end event logistics from preparation through completion.
• Maintain accurate guest records and feedback for continuous improvement.
• Perform other related duties as assigned to support Camp operations.

Conoscenze

Event planning

Guest service

Organizational skills

Time management

Multitasking

Communication skills

Teamwork

Formazione

Bachelor’s or Associate degree in business, event planning, hospitality management, communications, or related field

Strumenti

Salesforce

Airbnb / Vrbo

Google Workspace / Microsoft Office

Descrizione del lavoro

Travel Requirements: Up to 10%, with occasional travel to events

Work Hours: Full Time - Full-time, with some evenings and weekends required

Role Overview

We’re looking for a dedicated and dynamic individual to join our team as an Event Manager. In this role, you’ll be the primary point of contact for our guests, ensuring they have an extraordinary experience from the moment they make a reservation through their departure. You’ll coordinate retreats, weddings, and other events at Camp because I said I would while collaborating with our staff, vendors, and clients to provide exceptional hospitality and well‑organized experiences.

Work Arrangement: Hybrid, with a strong emphasis on being on‑site at Camp. Remote work may be permitted 3-7 days per month with an appropriate home workspace.

Responsibilities

Corporate and Nonprofit Retreat Planning

• Plan and execute approximately 30 corporate and nonprofit retreats annually.
• Work closely with clients to understand their objectives and develop personalized retreat plans.
• Oversee the entire event lifecycle, including planning, budgeting, on‑site coordination, and post‑event follow‑up.

Guest Experience Management

• Manage approximately 1,000 primary guest contacts annually, including reservations, event planning calls, reservation changes, special requests, check‑in coordination, and guest communications.
• Ensure guests receive prompt, courteous, and professional service throughout their experience.

Facility and Staff Coordination

• Work with Camp staff to ensure that accommodations, meeting spaces, and facilities are prepared for arriving guests.
• Document unique needs, check‑in requests, accessibility requirements, and other special arrangements in Salesforce and other relevant systems.

Business Development Support

• Collaborate with the business development team to support the sales process for retreats and on‑site events.
• Conduct tours, participate in networking opportunities, respond to prospective client questions, and help communicate the value of Camp’s facilities and experiences.
• Build and maintain strong relationships with more than 15 vendors, including caterers, photographers, florists, entertainers, activity providers, and other event professionals.
• Coordinate vendor services to meet event requirements, maintain quality standards, and support smooth execution.

Reservations and Guest Records

• Maintain accurate records of guest interactions, reservations, payments, event requirements, and feedback.
• Use these records to personalize guest service, identify recurring issues, and continually improve the guest experience.

Wedding Planning and Management

• Coordinate approximately eight weddings annually.
• Work with couples to understand their expectations and manage event planning details, including decorations, catering, entertainment, photography, vendor arrangements, and other logistical needs.

Event Logistics and Execution

• Coordinate services and manage event logistics from preparation through completion.
• Help identify and resolve issues promptly, maintain communication with stakeholders, and ensure events meet established standards.

Additional Responsibilities

Perform other related duties as assigned to meet the evolving needs of the organization and Camp operations.

Qualifications

• Experience planning and executing events, including large‑scale events of approximately 200-300 guests and managing 10-50 events annually
• Demonstrated experience providing exceptional guest service and hospitality
• Bachelor’s or associate’s degree in business, event planning, hospitality management, communications, or a related field preferred
• Alternatively, 3-5 years of comparable professional experience
• Excellent organizational, time management, and problem‑solving skills
• Ability to manage multiple projects, competing deadlines, and detailed guest requirements
• Availability to work flexible hours, including evenings and weekends, based on event schedules
• Strong interpersonal communication and teamwork skills
• Proficiency with Google Workspace or Microsoft Office
• Experience with CRM systems such as Salesforce and booking platforms such as Airbnb, Vrbo, or similar reservation systems

Because I said I would is a social movement and 501(c)(3) nonprofit organization dedicated to the betterment of humanity through promises made and kept. We are changing lives through programs teaching resiliency skills and mental health habits in schools, correctional institutions, and at our 92-acre summer camp and retreat center. Our commitment extends to hosting over 100 events annually and managing a range of products to fund our nonprofit and charitable work.

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• Generous PTO Policy: Personal PTO, Medical PTO, Volunteer PTO & paid holidays
• Employer‑provided technology
• Employer‑provided life insurance, STD/LTD
• 403(b) retirement plan with company match
• Staff retreats with professional development, training, & fun activities (concerts, dinners out, etc.) at our beautiful 92-acre lodge retreat
• Access to avant‑garde technology used in your everyday work: project manager Kanbanchi, ChatGPT, Salesforce, and more!
• Ability to make a serious impact on humanity through our programs & company mission/vision

because I said I would looks for three core competencies in their employees:

• Ability to keep promises
• Passion for humanitarianism

Note: This job description is not intended to be all‑inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

because I said I would is an equal‑opportunity employer. We are committed to providing an inclusive and diverse workplace where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by applicable law. Employment decisions are based on qualifications, merit, and business needs.