Event Manager

ASM Global; Columbus (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Event Manager to oversee event planning and execution at a premier convention center. This role requires strong organizational and communication skills to ensure client satisfaction and successful event outcomes. You will be the primary point of contact for clients, coordinating with various departments to deliver exceptional experiences. Join a dynamic team dedicated to transforming live events and making a significant impact within the community. If you have a passion for event management and customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

401k Plan

Qualifications

• Minimum 2 years of experience in facility management or event promotion.
• Strong communication, organizational, and planning skills required.

Responsibilities

• Manage client relationships and coordinate event logistics.
• Ensure high levels of customer service and satisfaction.
• Prepare cost estimates and monitor billing for events.

Skills

Event Management

Customer Service

Communication Skills

Organizational Skills

Planning Skills

Critical Thinking

Computer Skills

Education

Bachelor's Degree in Hospitality Management or related field

2+ years of experience in public facility management

Job description

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Legends/ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Event Manager at the Greater Columbus Convention Center. The Event Manager is responsible for providing professional client support in the planning, organization, and management of events within the facility. Monitors the coordination of these events, and all event coordination tasks after events are contracted through conclusion. Interacts with clients, facility staff, in-house concessionaires, and related personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establishes and maintains contact with client upon assignment of an event.
• Serves as primary liaison between clients and facility departments.
• Maintain rapport with clients, their associates, service suppliers, and building staff ensuring the highest level of customer service.
• Meets with and guides clients to plan and organize assigned events and interprets, explains, and implements contract provisions, facility rules, regulations, policies, and procedures.
• Coordinates activities with various service contractors for assigned events.
• Keeps clients informed as to the status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, and event timelines.
• Secures/coordinates pertinent event information for the most effective use of the facility including room set-ups, utility requirements, audio-visual needs, appropriate security, and other staffing.
• Produces computer-generated floor plans and determines facility equipment requirements.
• Provide clear, concise, and timely communication of detailed event requirements to facility departments on a timely basis.
• Prepares cost estimates and monitors final billing.
• Participates in weekly production meetings to review upcoming event details with all building departments.
• Required to work irregular schedule including nights, weekends, and holidays to accommodate business and client needs in the facility.
• Must have the ability to interact with guests in a friendly, courteous, and polite manner. This will include initiating contact with guests within ten feet – i.e., smiling, saying “Good Day,” or helping when needed.
• Must feel comfortable when around large groups or speaking to a guest, as needed.
• Understands the importance of providing customer service and understanding of “The Magic is in the Details.”
• All other assigned duties.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

A minimum of two years’ experience in public facility management, promotion, or operation of conventions or trade shows or service-related operation preferred.

SKILLS AND ABILITIES

• A good knowledge of the principles of administration as they relate to the provision of facilities, services and equipment in a convention, exhibition, conference, or entertainment center.
• A general knowledge of the services, vendors, or other organizations involved in producing events.
• Sound organizational, planning, and people skills.
• Excellent oral and written communication skills.
• Sound computer skills.
• Ability to prioritize multiple projects.
• Ability to demonstrate critical thinking skills.
• Professional appearance and strong work ethic.
• Ability to interact with all types of people in a polite and courteous manner.
• Ability to work well as a collaborator.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

TO APPLY:

Visit: www.columbusconventions.com/employment

Greater Columbus Convention Center

Attn: Human Resources

400 N High Street

Columbus, Ohio 43125

PHONE: [phone]

FAX: [phone]

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.