Event Lead

Seaport Entertainment Management, LLC; Las Vegas (NV); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Life insurance

Generous PTO

Free family meal

50% employee discount

Referral bonus

Job summary

Enchant Christmas Lead role at Seaport Entertainment Group in Las Vegas. You’ll supervise seasonal staff across key areas (Santa’s Landing, Skate Shop, Snow Slide, Maze) and ensure a magical guest experience with clear direction and energy.

Coordinate with photographers, vendors, security and other teams to deliver seamless operations; manage guest flow, show readiness, and safety with warmth and efficiency.

Qualifications

• Proven leadership experience supervising teams in events, hospitality, or guest services.
• Strong guest-facing skills and ability to resolve issues gracefully.
• Detail-oriented with focus on safety and presentation.
• Able to juggle multiple tasks and keep teams aligned.
• Available evenings, weekends, and holidays including Christmas Eve/Day.

Responsibilities

• Lead and supervise Event Staff acrossZones (Santa’s Landing, Skate Shop, Snow Slide, Maze) and assign rotations.
• Oversee guest flow from queues to activations, ensuring welcoming, efficient interactions.
• Maintain show-ready spaces: decor, cleanliness, safety, signage, props.
• Distribute radios/scanners, coordinate communications, address escalated concerns.
• Collaborate with photographers, vendors, security and other departments for seamless operations.
• Adapt quickly to challenges while maintaining holiday spirit and safety.

Skills

Leadership

Guest-focused service

Attention to detail

Organizational skills

Reliability & flexibility

Job description

About The Role:

As an Event Lead at Enchant, you’ll play a key role in guiding our seasonal team and ensuring the magic shines through in every detail. This leadership position combines hands‑on supervision with a guest‑focused mindset—you’ll oversee key activations, manage staff assignments, and keep operations running smoothly while maintaining the festive spirit that makes Enchant special. From monitoring cleanliness and safety to resolving guest concerns with a smile, you’ll be the point person who keeps both the team and guest experience on track. If you thrive in a fast‑paced environment, enjoy bringing out the best in others, and love creating joyful memories for families, this role is your chance to lead with holiday cheer.

What You Will Do:

• Lead with Cheer: Supervise and support Event Staff (our elves!) across areas such as Santa’s Landing, the Skate Shop, the Snow Slide, the Maze, and more. Provide clear direction, assign positions, and rotate team members as needed to keep energy high.
• Orchestrate the Experience: Oversee guest flow from queues to activations, ensuring interactions are welcoming, efficient, and photo ready. Monitor VIP lines and maintain priority service with a personal touch.
• Keep the Magic Sparkling: Ensure each area is show‑ready—decorated, clean, safe, and functional. Inspect signage, stanchions, props, and décor to guarantee every detail adds to the magic.
• Communicate Clearly: Distribute radios and scanners, manage event communications, and ensure staff understand assignments. Act as the go‑to contact for addressing escalated guest concerns with professionalism and warmth.
• Collaborate Like Santa’s Workshop: Parter with photographers, vendors, security and other departments to deliver seamless event operations and a magical atmosphere for all.
• Problem‑Solve with Holiday Spirit: Adapt quickly to challenges, keeping both guests and team members in high spirits while ensuring safety and efficiency.

About You:

• Proven Leadership: Experience supervising, motivating, or mentoring a team in events, hospitality, retail, or guest services.
• Guest‑Focused Mindset: Exceptional interpersonal skills, with the ability to delight guests and resolve issues gracefully.
• Attention to Detail: A sharp eye for presentation, safety, and operational excellence.
• Organizational Strength: Ability to juggle multiple tasks, manage time effectively, and keep your team on track.
• Reliability & Flexibility: Available evenings, weekends, and holidays—including Christmas Eve and Christmas Day.
• Comfortable standing for long periods and able to lift up to 50 lbs.
• Positive Energy: A festive, can‑do spirit that inspires others and adds to the holiday cheer.

Commitment: Training:

Dates to be confirmed. Show Period: November 18 – December 30, 2026 (Afternoon/Evening Hours) Availability: Must be available throughout the show, including key dates around the holidays.

Compensation range:

$23-24 Hourly, Temporary/Seasonal

OUR BENEFITS

Taking care of our people is at the heart of everything we do and we’re committed to supporting our team with benefits that promote well‑being, balance, and growth. From health and wellness to professional development and unique perks, our benefits are designed to help you thrive. Benefits may vary based on employment type and status and may include:

• Medical, dental & vision coverage
• 401(k) with company match contributions
• Life insurance coverage
• Generous paid time off policy
• Free family meal
• 50% employee discount at our businesses
• A robust employee referral bonus program

GROWTH OPPORTUNITIES

To us, your career is more than a job—its a journey. Whether you’re just starting your career or looking to take the next step, you’ll have access to diverse experiences within restaurants, entertainment, sports, retail, and hospitality to gain exposure across different industries and roles. Our goal is to promote from within, offering mentorship, collaboration, resources and clear paths to advancement as you build valuable skills. In our culture, growth isn’t just encouraged—it’s expected, and we’re here to support you every step of the way.

The Company Las Vegas Ballpark, under the Seaport Entertainment Group umbrella, has partnered with Social House Entertainment to bring Enchant Christmas back to Las Vegas Ballpark in 2026. Enchant Christmas has been a holiday tradition at the venue for the past FIVE years, delighting guests with its immersive experiences and festive atmosphere. Seaport Entertainment Group is a premier entertainment and hospitality company that owns and operates a unique portfolio of assets at the intersection of entertainment and real estate. Its diverse holdings include the Seaport neighborhood in Lower Manhattan, the Las Vegas Aviators® Triple‑A Minor League Baseball team, Las Vegas Ballpark, and an ownership stake in Jean‑Georges Restaurants, along with development interests on the Las Vegas Strip. Seaport’s mission is to deliver world‑class customer experiences through integrated offerings in live entertainment, sports, dining, retail, and hospitality. Enchant Christmas, operated by Social House Entertainment, is a globally recognized holiday experience that has welcomed more than three million guests over the past seven years. While Enchant is rooted in the spirit of Christmas, it represents just the beginning of the company’s vision to create magical, large‑scale experiences for audiences worldwide.

Seaport Entertainment Group is a premier entertainment & hospitality company formed to own, operate and develop a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled experiences through a combination of restaurant, entertainment, sports, retail and hospitality offerings integrated into one‑of‑a‑kind real‑estate that redefines entertainment and hospitality. Our assets include the Seaport neighborhood in Lower Manhattan, the Las Vegas Aviators® Triple‑A Minor League Baseball team and Las Vegas Ballpark, an ownership stake in Jean‑Georges Restaurants.