Event Guest Services Pro – Training & Growth Path

BEST Crowd Management; Fall River (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

BEST Crowd Management at UW-Madison offers guest services roles for games, concerts, and campus events. You will greet and guide guests, scan tickets, monitor entry points, and help maintain smooth crowd flow while adhering to safety procedures.

You will communicate clearly with visitors and team members, respond calmly to questions or minor issues, and report concerns to supervisors. Training in event safety is provided, with opportunities to grow within the GardaWorld network.

Qualifications

• Greet and guide guests at events.
• Communicate clearly with visitors and team members.
• Scan tickets and monitor entry points.
• Support crowd flow while following safety procedures.
• Report concerns to supervisors and seek guidance when needed.

Responsibilities

• Greet and guide guests at games, concerts, and campus events.
• Scan tickets and monitor entry points to ensure orderly access.
• Support crowd flow and assist visitors as needed.
• Follow safety and security procedures at all times.
• Communicate clearly with visitors and team members.
• Report concerns to supervisors promptly.

Skills

Guest services

Communication

Safety procedures

Teamwork

Problem solving

Job description

BEST Crowd Management at UW-Madison offers guest services roles for games, concerts, and campus events. You will greet and guide guests, scan tickets, monitor entry points, and help maintain smooth crowd flow while adhering to safety procedures.

You will communicate clearly with visitors and team members, respond calmly to questions or minor issues, and report concerns to supervisors. Training in event safety is provided, with opportunities to grow within the GardaWorld network.