Event Floor Coordinator

Paycom; Duluth (MN); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Paid Time Off

Employee Assistance Program

On-site Employee Gym

Job summary

The Duluth Entertainment Convention Center is hiring an Event Floor Coordinator to oversee a range of events including conventions, sports, and concerts. This position requires excellent customer service and organizational skills, involving around 0-28 hours per week.

You will be the primary contact for event clients, ensuring everything runs smoothly. The role includes managing event-related issues and ensuring guest satisfaction throughout the venue.

Qualifications

• At least 2 years of customer service experience required.
• Demonstrated ability to resolve customer and employee concerns.
• Must be highly organized, with excellent attention to detail.

Responsibilities

• Serve as the event supervisor and primary contact for the client.
• Manage orders for electrical, internet, and other exhibitor needs.
• Continuously assess all elements of events for optimal experiences.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving

Ability to work under pressure

Microsoft Office proficiency

Education

Advanced education in a related field

Job description

Job Details

Job Location: Duluth Entertainment Convention Center - Duluth, MN 55802

Salary Range: $21.00 - $21.00 Hourly

Title: Event Floor Coordinator

Hourly Wage

$21.00

Job Summary

The Event Floor Coordinator is responsible for overseeing a wide range of events. Such events include conventions, tradeshows, meetings, galas, weddings, sports, concerts, and other forms of entertainment. The Event Floor Coordinator supports the Event Services team and serves as the venue liaison between clients and the operational staff.

Requirement and Competencies

• At least 2 years of customer service experience required.
• Demonstrated ability to resolve customer and employee concerns in a courteous, professional, and effective manner.
• Excellent communication and interpersonal skills.
• Must be highly organized, with excellent attention to detail.
• Ability to respectfully work and communicate within a diverse organization.
• Ability to remain calm under pressure.
• Ability to adapt to changes, delays, or unexpected events.
• Ability to resolve problems and manage difficult situations as needed.
• Ability to manage competing projects and prioritize accordingly.
• Demonstrated strong work ethic and willingness to collaborate with team members.
• Willingness to communicate via a variety of communication channels: radio, email, Slack, etc.
• Proficient with Microsoft Office Suites, such as creating comprehensive word documents and outlook.

Preferred Qualifications

• Advanced education in a related field.
• Experience in an event-related position.
• Understanding of facility management and/or fundamentals of event planning.
• Understanding of legal regulations and requirements for events.

Essential Functions (Reasonable accommodations may be made for individuals with disabilities.)

• Serve as the event supervisor and primary contact for the client. Ensure readiness of items needed for events in the facilities, such as signage, room sets, tech, exhibitor services, etc.
• Ensure readiness of all venue common spaces to ensure an exceptional guest experience.
• Communicate with applicable departments to resolve event-related problems in an efficient and client-centric manner.
• Remain visible and available during the entire length of the event by continuously circulating through the event if appropriate and maintaining a station nearby.
• Continuously assess all elements of events, such as line management, parking, staffing volume, appropriate signage, and customer experience.
• Manage orders for electrical, internet, and other exhibitor needs for events.
• Perform other tasks assigned by Event Services team.

Schedule

The Event Floor Coordinator is expected to work varying shifts, hours and shifts will fluctuate each week. The estimated hours worked per week will range from 0-28 hours depending on business needs.

Supervisory Responsibilities

None

Work Environment & Physical Demands

The Event Floor Coordinator must be able to stay on their feet for multiple hours at a time. They must be able to walk frequently to different areas of the facility, along with standing, bending, climbing, kneeling, and lifting to 50lbs at a time. The temperatures will range from very hot, up to 90 degrees, to very cold, freezing winter temperatures. Events are held indoors and outdoors in all seasons.

Uniform

Event Floor Coordinators dress would be business-casual and appropriate and flexible to the Event and/or Client needs.

Travel Required

None

Additional Eligibility Requirements

• Must be 18 years of age or older.
• Successful completion of reference checks.
• Successful completion of a background check.
• Successful completion of a drug test, if applicable.

Work Authorization/Security Clearance Requirements

The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s). The list of acceptable documents can be provided by Human Resources.

At-Will Employment

This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position.

The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors.

By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied.

EEO Statement

The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

FLSA Classification

Non-Exempt

Type of Position

Part-Time

Type of Employment

At-Will

Department

Event Services

Reports to

Director of Event Services

BENEFITS

• Paid Time Off
• PERA (Public Employee Retirement Association) - if applicable
• MN State Deferred Compensation Plan
• On-site Employee Gym
• Employee Assistance Program
• Referral program
• Employee discount

What is the DECC?

The Duluth Entertainment Convention Center (DECC) is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability.

Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors.

Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men’s and Women’s Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and theWilliam A. Irvinfloating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment.

Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city.

Mission:

We host events, create experiences, and drive our regional economy.

Values:

• Community
• Hospitality
• Excellence
• Fun

Qualifications