Event Experience & CRM Coordinator

VISIT Milwaukee; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Visit Milwaukee is seeking an Event Experience Coordinator to support the delivery of our event programs. You will serve as the primary administrator of the department CRM, ensuring accurate data, documentation, and reporting, while coordinating welcome services, housing, surveys, collateral, and giveaways.

You will work with internal teams, clients, hotel partners, and stakeholders to create a seamless experience for clients and visitors through administrative support, on-site assistance, and

Qualifications

• Requires high school diploma or equivalent; associate degree preferred.
• Minimum of three years of related experience in account services, event management, or a related field.
• Strong written and verbal communication skills; professional demeanor.
• Ability to travel as needed; valid driver’s license.

Responsibilities

• Provide administrative support to Event Experience leadership and managers.
• Administer CRM data entry and weekly/monthly reporting.
• Generate CRM reports, searches, and queries; maintain records and files.
• Coordinate Welcome Program, housing, collateral, and giveaways for events.
• Support Sales and Event Experience meetings; take minutes as needed.
• Attend and assist with client and Visit Milwaukee events; coordinate partner visits.

Skills

Exceptional communication

Organizational skills

Time management

CRM and database proficiency

Microsoft Office suite

Travel readiness

Education

High School Diploma or Equivalent

Associate Degree (preferred)

Related coursework/training

Tools

CRM software

Microsoft Office

Database management

Job description

Visit Milwaukee is seeking an Event Experience Coordinator to support the delivery of our event programs. You will serve as the primary administrator of the department CRM, ensuring accurate data, documentation, and reporting, while coordinating welcome services, housing, surveys, collateral, and giveaways.

You will work with internal teams, clients, hotel partners, and stakeholders to create a seamless experience for clients and visitors through administrative support, on-site assistance, and