Event Destination Planner

Elite Escapes; Richmond (VA); Remote; USD 55,000 - 80,000; Full time

Benefits offered by this job

Remote work

Onboarding program

Collaborative team

Growth opportunities

Job summary

Elite Escapes is seeking an Event Destination Sales Specialist to transform clients' travel visions into unforgettable group experiences. This remote role emphasizes sales, travel research, and building lasting client relationships for weddings, corporate retreats, and luxury getaways.

You'll handle leads, discovery calls, and end-to-end processing with suppliers and internal teams, while delivering outstanding service across channels and ensuring seamless event execution.

Qualifications

• Experience in customer service, sales, hospitality, event planning, or travel is advantageous.
• Ability to manage multiple leads and deadlines independently.
• Excellent written and verbal communication with a warm, professional tone.
• Proficiency with CRM systems and travel booking platforms.
• Interest in travel and luxury group travel.

Responsibilities

• Generate and follow up with leads for destination weddings, group trips, and events.
• Conduct discovery calls to understand client preferences and budgets.
• Guide clients through booking with professionalism and confidence.
• Maintain relationships with clients, suppliers, and internal teams.
• Track sales activity, proposals, payments, and deadlines in CRM.
• Coordinate travel logistics such as accommodations and transfers.
• Identify upsell opportunities like excursions and extensions.
• Provide excellent customer service via phone, email, and chat.
• Assist with campaigns and onboarding of new clients.

Skills

Sales skills

Communication

Organization

CRM tools

Remote work

Tools

CRM systems

Email tools

Job description

Job brief

Join Elite Escapes and turn your passion for travel into your next career.

We are seeking a motivated, relationship-focused Event Destination Sales Specialist to help clients plan unforgettable group travel, destination celebrations, corporate retreats, incentive trips, and special events. This remote role is ideal for someone who enjoys sales, travel research, building client relationships, and turning a client's vision into a well-organized travel experience.

Responsibilities

• Generate, qualify, and follow up with leads for destination weddings, group trips, milestone celebrations, corporate retreats, incentive travel, and special events.
• Conduct discovery conversations to understand each client's destination preferences, event goals, budget, travel dates, group size, and expectations.
• Guide clients through the decision-making and booking process with confidence and professionalism.
• Build and maintain strong relationships with clients, travel suppliers, resorts, cruise lines, and internal team members.
• Track leads, sales activity, proposals, payments, deposits, deadlines, and outstanding client requests in the CRM.
• Coordinate travel logistics such as group accommodations, airport transfers, excursions, and pre- or post-event stays.
• Follow up consistently to move opportunities forward, answer questions, and close bookings.
• Maintain accurate client records, sales documentation, and booking details.
• Assist with email campaigns, social media content, client onboarding, and referral follow-up.
• Identify upsell and cross-sell opportunities, such as excursions, travel protection, room upgrades, and pre- or post-event extensions.
• Provide excellent customer service by phone, email, chat, and online platforms.
• Identify opportunities to improve sales workflows, client experience, and business growth.

Requirements

• Strong sales, communication, presentation, and relationship-building skills.
• Excellent written and verbal communication, with a warm and professional tone.
• Strong organization, time management, and attention to detail.
• Ability to manage multiple leads, clients, and deadlines independently.
• Comfortable using CRM systems, email tools, calendars, spreadsheets, and web-based travel or booking platforms.
• Reliable high-speed internet and a dedicated remote workspace.
• Customer service, sales, hospitality, event planning, administrative, or travel-industry experience is advantageous but not required.
• Interest in travel, luxury travel, destination events, cruises, resorts, and group experiences is a plus.
• Self-motivated, coachable, and comfortable following a sales process while building genuine client relationships.

What You Get

• Fully remote work with the flexibility to build your schedule around your life.
• Comprehensive onboarding and training on group travel, supplier platforms, negotiation and sales conversations, and travel planning.
• A collaborative, supportive team atmosphere with colleagues who want to see you succeed.
• The opportunity to grow into specialties such as sports team travel, corporate meetings and incentives, family reunions, milestone celebrations, or luxury group getaways.
• Clear paths toward leadership and higher earning potential.