Event Coordinator _ Raising Cane's River Center

ASM Global-SMG; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

The Raising Cane's River Center / LEGENDS GLOBAL in Baton Rouge, LA, is seeking an Event Services Coordinator to ensure client requirements are met and events run smoothly.

You will coordinate setup, security, ticketing, and communications with facility departments, supervise part-time staff, and maintain records and payroll processing using ADP eTime.

Qualifications

• Bachelor's degree from an accredited college or university.
• 2–3 years of related experience in event coordination or meeting planning.
• Customer/guest service experience is required.
• Ability to work independently with minimal supervision.
• Maintain effective working relationships with employees and others.
• Work effectively under pressure and meet strict deadlines in a fast-paced environment.
• Organize and prioritize work to meet deadlines.
• Remain flexible and adapt to changing circumstances.
• Follow oral and written instructions and communicate effectively.
• Proficiency with standard office software and scheduling/payroll systems.

Responsibilities

• Ascertain client requirements for setup to ensure events run as requested.
• Initiate and distribute required paperwork to communicate client requirements to appropriate facility departments.
• Oversee event operations and coordinate with outside contractors and vendors.
• Ensure facility rules and HR policies are enforced.
• Interview, hire, supervise and schedule all part-time staff for the Event Services Department.
• Check-in part-time staff for events and ensure proper dress and postings.
• Maintain event services records and payroll processing.
• Provide guidance and supervision to part-time staff during events.
• Maintain safe, secure, and sanitary working conditions.
• Process payroll using ADP eTime.
• Act as point person for events and provide clients with updates.

Skills

Customer service

Communication

Time management

Independent work

Interpersonal skills

Education

Bachelor's degree

Tools

MS Windows

MS Excel

MS Outlook

MS Word

Celayix Scheduling System

E-Time Software

Job description

The Raising Cane's River Center / LEGENDS GLOBAL has an open position located in Baton Rouge, LA. The role coordinates client needs with building staff to properly set up and smoothly operate events.

Responsibilities

• Ascertain client requirements for physical setup, security, ticketing, etc. to ensure the event runs as requested.
• Initiate and distribute required paperwork to communicate client requirements to appropriate facility departments.
• Oversee event operations, outside contractors, third‑party vendors, concessionaires, etc. during events to ensure that requirements are fully addressed and executed.
• Ensure facility rules, regulations, HR policies and procedures are enforced.
• Interview, hire, supervise and schedule all part‑time staff for the Event Services Department as necessary.
• Check‑in part time staff for events ensuring timeliness, proper dress, posting positions for the event and conducting pre‑event meetings.
• Perform upkeep of the evaluation system for the part‑time Event Services staff.
• Assist in the development and implementation of customer service training for all facility part‑time and full‑time staff.
• Maintain Event Services departmental records as required including but not limited to applications, reports, timesheets, the company scheduling system and the time clock system.
• Receive, execute, and distribute orders for electrical, phone and internet services for clients and exhibitors.
• Assist in compilation of any and all part‑time Event Services employee paperwork needed for Human Resources.
• Assist Supervisors with the proper documentation to turn in to HR for any potential employee disciplinary actions.
• Assist in inventory, organization, ordering and maintenance of Event Services equipment.
• Assist in general office administration duties.
• Anticipate problems and develop appropriate solutions.
• Investigate, analyze and solve operational problems and complaints.
• Observe and report facility repairs and maintenance as necessary.
• Act as point person for events and provide clients with updates as necessary for each event.
• Process payroll using ADP eTime.
• Provide guidance and supervision to part‑time and service staff during events.
• Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Abide by all LEGENDS GLOBAL Policies and Procedures Manual, the Business Code of Conduct, and the Cash Handling Procedures.
• Serve as Manager on Duty.
• Other duties as assigned.

Qualifications

• Bachelor's degree from an accredited college or university.
• Two (2) to three (3) years of related experience and/or training through event coordination or meeting planning; or an equivalent combination of education and experience.
• Customer/Guest service experience is required.
• Work independently, exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Work effectively under pressure and/or stringent schedule and produce accurate results in a fast‑paced environment.
• Organize and prioritize work to meet deadlines.
• Remain flexible and adjust to situations as they occur.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Ability to operate standard office equipment and personal computer(s) using MS Windows, MS Excel, MS Outlook, MS Word, Celayix Scheduling System and E‑Time Software, and train employees in these systems.
• Must be able to stand/walk for the duration of shift and carry and lift according to industry standards.
• Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.
• Physical requirements include flex and reach with hands and arms, walking, stooping, lifting up to 50 lbs., and standing for extended periods of time.

LEGENDS GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.