Event Coordinator

Dave & Buster's Inc.; Silver Spring (MD); On-site; USD 26,000 - 32,000; Full time

Job summary

Dave & Buster's Inc. is seeking an Event Coordinator to support the sales department in behind-the-scenes administrative duties and to help finalize event details. You will participate in the sales process, handle RFPs, site tours, and ensure contracts and paperwork are up to date.

The role includes handling payments, updating BEOs, and pursuing upsell opportunities. The position requires strong organization, clear communication, and the ability to work with Guests, Sales Team and Operations.

Qualifications

• Friendly, proactive team player with a customer-first mindset.
• Good decision-making and the ability to communicate with guests, Sales Team and Management.
• Clear and regular communication with Operations, the Sales Team and guests.
• Ability to verbalize guests’ needs to Operations and other Team Members.
• Excellent organizational skills and strong verbal abilities.
• Ability to read and understand English.
• Ability to analyze basic data to support Operations and Sales decisions.

Responsibilities

• Meet guests' needs and ensure all contracts are updated.
• Take RFPs and calls for social events and convert them into won business.
• Conduct site tours as needed.
• Distribute paperwork for pop-up parties and coordinate staffing.
• Provide administrative support to Sales and follow up after sale closes, update BEOs and contracts.
• Follow up on ARs, collect payment info, and close balances.
• Submit check requests and invoices as needed.
• Ensure Operations has up-to-date BEOs for each event.
• Identify upsell opportunities after sale closes and act on them.

Skills

Friendly attitude

Decision making

Effective communication

Clear verbal communication

Strong organization

Strong verbal skills

English reading/comprehension

Data analysis

Job description

Job Description

POSITION SUMMARY

The Event Coordinator supports the sales department in executing the important behind-the-scenes administrative functions that keep the Store functioning efficiently. Without this critical role, our efforts to provide “unreasonable hospitality” would be impossible. The Event Coordinator is responsible for supporting the sales department by way of completing administrative duties & confirmation calls to finalize event details. Additionally, the Event Coordinator participates in the exciting sales process and is responsible for a portion of booking our valuable social market.

YOU WILL BE AN OUTSTANDING EVENT COORDINATOR IF

• You are friendly and demonstrate a “You Got It” attitude
• You demonstrate good decision-making skills and can communicate effectively with guests, Sales Team and Management Team
• You can communicate clearly and regularly with Operations, the Sales Team and guests
• You can clearly verbalize guests needs to Operations and other Team Members
• You have strong organization skills
• You have strong verbal skills
• You are able to analyze basic data to help Operations and the Sales Team with decision making
• You can read and communicate in English

ESSENTIAL DUTIES AND RESPONSIBLITES

• Go above & beyond to ensure the needs of each Special Events Guest are met, communicating all requests from host to ensure all contracts are updated accordingly.
• Take RFP’s and calls for social events, converting them to closed “won” business.
• Conduct Site tours as needed.
• Ensure accurate and prompt distribution of all paperwork for “pop up parties” working through management team to ensure they are staffed to support.
• Provide administrative support to the Sales Department including follow up on calls/emails/tasks with Event Host after the sale is “closed won”, communicating to Operations any changes to BEOs or updated signed contracts.
• Follow up on AR’s, collect payment information, and close out any remaining balances.
• Submit check requests/invoices as needed.
• Ensure Operations has the most up-to-date BEO for each event.
• Offer “upsell” opportunities to Event Hosts after sale is “closed won”.
• Because we expect you to “Act like you own it” your job includes everything listed above PLUS the ever popular “other” duties as assigned”. If you see a need, meet it; if you have an idea, share it; if you see a Team Member needing help, jump in and lend a hand.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.

Salary Range

19.5

23

We are an equal opportunity employer and participate in E-Verify in states where required.