Event Coordinator

ASM Global-SMG Premier Food Serv. Inc.; El Paso (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading event management company is looking for an Event Coordinator in El Paso, Texas. You'll oversee event planning and execution, ensuring client satisfaction through exceptional service. The ideal candidate should possess a Bachelor’s degree in hospitality or business and have at least 1 year of experience in event management, along with strong organizational and communication skills.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• At least 1 year of experience in event management or venue operations.
• Customer service experience required.

Responsibilities

• Manage, coordinate, and execute event-related needs for clients.
• Ensure successful event coordination activities and meet client expectations.
• Communicate requirements and maintain detailed event reports.

Skills

Event Coordination

Customer Service

Supervision

Budgeting

Decision Making

Organization

Communication

Flexibility

Education

Bachelor’s degree in hospitality, business, or related field

Tools

Event creation software

Job description

Under general supervision, manage, coordinate, plan, and execute all event-related needs for clients contracted with Destination El Paso. Ensure overall success and client retention through outstanding customer service.

MAJOR RESPONSIBILITIES AND ESSENTIAL DUTIES

• Ensure successful event coordination activities by monitoring events, maintaining contact with clients and staff to achieve service levels.
• Meet with client groups to plan and organize meetings and events.
• Guide clients in event preparation by interpreting contract provisions, policies, and procedures.
• Inform clients about deadlines, including floor plans, room setup, insurance, and other details.
• Prepare cost estimates, monitor billing, and settle event costs promptly.
• Collect and settle invoices timely.
• Communicate requirements clearly to operational departments.
• Maintain event reports, information, and files.
• Attend planning and organization meetings supporting facility operations.
• Maintain a positive public image and relations with patrons and staff.
• Schedule and adjust event staff work schedules for efficiency.
• Establish effective relationships with security and safety personnel.
• Handle complaints, disturbances, or problems with the public, staff, or clients.
• Investigate and follow up on incidents involving damage or injury.
• Work extended hours, including nights, weekends, and holidays.
• Serve as manager on duty as needed.
• Perform other duties as assigned.

SKILLS REQUIRED

• Learn and demonstrate industry terminology, facility capabilities, and event coordination skills.
• Apply principles of supervision, training, budgeting, and administration.
• Handle conflicts and make decisions during stressful situations.
• Work independently with judgment and initiative.
• Organize, prioritize, and meet deadlines under pressure.
• Remain flexible and adapt to situations.
• Follow instructions and communicate effectively.
• Maintain professionalism and positive relationships.
• Operate office equipment and learn event creation software.
• Possess a valid driver’s license.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in hospitality, business, or related field preferred, or equivalent experience.
• At least 1 year of professional experience in event management or venue operations, with preference for Convention Center experience.
• Customer service experience required.

WORKING CONDITIONS

• Work in an office environment and operate standard office equipment.
• Sit, stand, walk, and assist with event duties as needed.
• Occasional bending, stooping, lifting, and irregular hours required.
• Ability to work in a fast-paced environment and collaborate with others.

Note: This description is general and not all-inclusive. Duties may change, and knowledge, skills, and abilities can be acquired through various means. The position offers a competitive salary. To apply, complete the application and submit a resume. Reasonable accommodations are available upon request at 915-534-0628.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, encouraging women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.

About Us

Our work experience reflects our culture, values, and commitment to our people. Our employees are disciplined, hardworking, curious, trustworthy, humble, and truthful. They collaborate and make a difference, making us the #1 Top Workplace in the area.