Event Concierge Supervisor

White Lodging; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking an Event Concierge Supervisor to manage daily operations and ensure exceptional service for guests. This role involves overseeing event setups, coordinating with planners, and supporting team communication. Join a dynamic environment that values growth and inclusivity.

Benefits

DailyPay option

Day 1 Medical, Dental and Vision insurance

Vacation/Paid Time Off (PTO) with rollover

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Leadership development

Tuition reimbursement

Discounts on hotel rooms, dining, and travel

Qualifications

• Desire to provide excellent guest service.
• Previous supervisory experience is a plus.

Responsibilities

• Oversee day-to-day operations of the Event Concierge department.
• Ensure meeting rooms are set up accurately according to BEO.
• Participate in daily team meetings and promote effective communication.

Skills

Communication

Problem Solving

Self-Motivation

Job description

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What You'll Do

* The Event Concierge Supervisor will take a role in owning the day-to-day operations within the department and hotel to ensure operational excellence.

* Greet the meeting/event planner in their meeting room to review agendas and timelines to ensure complete satisfaction.

* Check each meeting room for accuracy of set-up according to Banquet Event Orders (BEO) prior to event.

* Follow Event Concierge checklist each day for each meeting room and submit to the supervisor.

* Attend and participate in daily BEO meetings, daily team Stand-Up meetings, Pre-Convention meetings.

* Promote and support effective departmental and hotel communication.

* Perform other duties as assigned.

What You'll Bring

* The Event Concierge Supervisor will have the desire to give guests the best service and experience

* Ability to use good judgement and problem-solving skills and to self-motivate

* Excellent verbal and written communication

* Ability to plan, prioritize and organize work assignments and multi-task with multiple projects and/or clientele

* Previous supervisory experience is a plus

* The ability to lift, carry or otherwise move up to 10 lbs. regularly. As well as the ability to move and stand for extended periods of time.

Other Information

* DailyPay option

* Day 1 Medical, Dental and Vision insurance

* Vacation/Paid Time Off (PTO) with rollover

* Complimentary wellness tools

* Unlimited referral bonuses

* 401(k) with company match

* Hostcare Resources healthcare concierge

* Leadership development

* Tuition reimbursement

* Discounts on hotel rooms, dining, and other travel/entertainment experiences

* Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2554