Event Captain

Five Iron Golf; Seattle (WA); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading golf entertainment venue in Seattle is seeking an Event Producer to elevate the guest experience for various events. This role involves managing event operations, collaborating with diverse teams, and ensuring customer satisfaction. Ideal candidates will have previous experience in event management, strong communication skills, and a passion for the game of golf. Competitive pay and benefits included.

Benefits

Health, Dental, and Vision insurance

401(k)

Free meals while working

Qualifications

• Prior experience in managing or coordinating events.
• Strong verbal and written communication skills.
• Exceptional organizational skills and a customer-centric approach.

Responsibilities

• Lead on-site execution of events, handling guest greetings and space preparation.
• Ensure positive customer experiences and successful delivery of services.
• Collaborate with stakeholders to create additional events and experiences.

Skills

Event management

Communication skills

Customer service

Organizational skills

Job description

Overview

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Event Producer at Five Iron ensures the team delivers an elevated experience for events of all sizes and delivers on the Five Iron promise of Best-in-Class Events.

Responsibilities

• Provide an elevated event experience for all events by leading on-site execution of all events, handling guest greetings, space preparation, issue resolution, and financial closing.
• Ensure positive customer experiences and successful delivery of contracted services for events.
• Manage simulators and event spaces according to contract requirements.
• Oversee event timelines to ensure organized and timely activities.
• Train and coordinate with staff in various roles to provide a premium event experience.
• Collaborate with kitchen staff to ensure food meets customer expectations.
• Provide feedback to the Sales team to enhance return business.
• Purchase and manage event-related inventory.
• Support Event Sales Manager with administrative tasks.
• Attend weekly meetings to review banquet event orders.
• Collaborate with stakeholders to create additional events and experiences.
• Contribute ideas for improving event experiences and increasing revenue.
• Take pride in ensuring guests’ enjoyment by actively checking in with them during their visit and promptly addressing any concerns.

Required Qualifications

• Prior experience in managing or coordinating events
• Passion for golf and an understanding of the game’s rules are strongly encouraged
• Strong verbal and written communication skills
• A customer-centric approach
• Ability to collaborate with diverse teams
• Exceptional organizational skills
• Ability to work flexible hours, including nights and weekends
• Ability to lift up to 50 lbs
• Ability to stand for long periods of time

Benefits

• Health, Dental, and Vision insurance
• Short-Term Disability
• Accident and Critical Illness Insurance
• 401(k)
• Meals while working are included for free
• Applies to full-time employees

Pay: $20.75 / hr + tips

Job Type: Non-exempt, Full-time

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.