Event Arrivals Ambassador (Holiday Season)

The Memoir Agency; Orlando (FL); Sur place; USD 22 000 - 28 000; Temps partiel

Résumé du poste

The Memoir Agency’s Arrivals Ambassador at Leu Gardens in Orlando, FL greets guests, assists with check-in, provides event information, and supports All-Inclusive guest services during Dazzling Nights.

This seasonal position runs from November 14 through January 3, with about 25–30 hours per week and evening shifts from 4:30pm to 12:00am, in outdoor event settings with opportunity to learn additional roles.

Qualifications

• Prior experience delivering high standards of customer service with problem solving and attention to detail.
• Experience with mobile ticketing platforms preferred.
• Ability to stand and walk for long periods.
• Ability to work outdoors in various weather conditions.
• Ability to lift up to 50 lbs; accommodations available if needed.

Responsabilités

• Provide excellent guest service as you warmly welcome guests and ensure Memoir quality standards are met and guests have a fantastic experience

Connaissances

Customer service

Problem solving

Attention to detail

Reliability

Communication

Outils

Ticketing platforms

Description du poste

The Arrivals Ambassador is responsible for greeting all guests to the event and assisting with a variety of service tasks such as check-in procedures, providing event information, and overseeing All-Inclusive guest check-in during Dazzling Nights™, hosted at Leu Gardens in Orlando, FL.

This is a SEASONAL/TEMPORARY position with an expected start date around November 14th for the duration of the show dates through January 3rd.

Who is The Memoir Agency?

At Memoir we produce immersive events across the country, aiming to bring meaning to every place and every moment. We specialize in crafting irresistible experiences that spark wonder and forge deep connections. From epic live events to fully immersive environments, we transform stories into unforgettable realities—always aligning with our clients’ goals through imaginative, purposeful storytelling.

Our core values guide everything we do:

• Imaginative – We dream boldly and create with vision.
• Healthy – We nurture well-being in our people, partnerships, and practices.
• Tenacious – We persist with grit and determination to achieve excellence.
• Collaborative – We succeed together through trust and teamwork.
• Caring – We lead with empathy and respect for all.

Explore Memoir today: https://memoiragency.com/

Key Responsibilities

• Provide excellent guest service as you warmly welcome guests and ensure Memoir quality standards are met and guests have a fantastic experience

Required Qualifications & Experience:

• Prior work experience delivering high standards of customer service through displaying excellent problem solving skills and an acute attention to detail.
• Prior experience with mobile ticketing platforms preferred.
• Ability to complete physically demanding tasks, such as standing and/or walking for long periods of time.
• Ability to work outside in various weather conditions (heat, rain, cold temperatures)
• Ability to lift objects up to 50 lbs. **Reasonable accommodations will be made to allow differently-abled individuals to perform the essential functions of the job.**
• Must be prompt, and be able to work all shifts assigned.
• Reliable forms of communication & transportation
• Staff provide their own attire, with approval (black pants & shirts are recommended; closed toe shoes are required at all times).
• Staff must be willing and able to step into other roles on the event site after an appropriate amount of training. These other areas include, but are not limited to, ticket scanning, parking, and other general event staffing roles.

Work Environment & Schedule

• Seasonal/Temporary role for a minimum commitment of 7 weeks (November 14th – January 3rd); additional hours available beginning October 19th and continuing until January 15th
• Approximately 25-30 hours per week. Must be available for evening shifts beginning at 4:30pm and ending at 12:00am.
• Work will occur at event location consisting of outdoor site environments, including active construction or production settings.

Compensation & Benefits

• Starting Rate of Pay $18.00 per hour

Why Join Memoir

• Opportunity to be part of a high-growth, nationally recognized company
• Work on innovative, large-scale immersive experiences
• Collaborative and entrepreneurial culture
• Direct impact on meaningful, visible projects