Evening - University Library Technician - #002947

Western Carolina University; Cullowhee (NC); On-site; USD 40,000 - 48,000; Full time

Job summary

Western Carolina University seeks an Evening University Library Technician to provide outstanding service at the Circulation Desk in Access Services. The role involves assisting patrons, shelving materials, and helping maintain building safety and security at closing time.

Working hours are 3pm to 12am with SHRA status in Cullowhee, NC. The position is permanent full-time and requires eligibility to work in the United States.

Qualifications

• High school diploma or equivalency with two years of experience in library services, office support, or related field.
• Equivalent combination of training and experience may be considered.

Responsibilities

• Provide exceptional customer service at the Circulation Desk.
• Respond to patron inquiries and resolve complaints.
• Ensure accurate shelving and easy access to materials.
• Monitor building safety and security; enforce policies fairly.
• Coordinate with campus law enforcement and facilities when needed.

Skills

Public interaction

Problem solving

Teamwork

Education

High School Diploma or Equivalent

2 years related experience

Job description

Evening - University Library Technician - #002947

• Posting Number: SHRA1722P
• Quick Link for Internal Postings: https://jobs.wcu.edu/postings/35627
• Classification Title: University Library Technician
• Competency Level: Journey
• Working Title: Evening - University Library Technician - #002947
• Department: Access Services

About WCU

• 2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
• 2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
• 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
• 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.

Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.

Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.

WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

Position Summary

The primary location of this position is on-site in Cullowhee, NC. This position is designated as being subject to the State of North Carolina Human Resources Act (SHRA).

This position is responsible for providing exceptional customer service at the library's Circulation Desk, responding to non-routine patron inquiries, investigating and resolving patron complaints, and assuring the prompt and accurate shelving of materials to facilitate easy access to the library's collection. Along with other evening library staff, this position is also responsible for monitoring and maintaining building safety and security, enforcing disruptive behavior policies fairly and impartially, and securing the library building at the close of business.

Along with other evening library staff, this position communicates with campus law enforcement, facilities maintenance, and other university personnel as necessary in the performance of these duties.

Working hours for this position are from 3pm - 12am midnight.

Must be eligible to work in the United States without sponsorship.

Knowledge, Skills, & Abilities Required for this Position

Individual must possess a demonstrated ability to work well with the public; ability to recognize problems in work flow and make adjustments as necessary; and a proven ability to maintain effective working relations with co-workers and supervisors.

Minimum Qualifications

Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

Anticipated Hiring Range

$44,000

Position Type

Permanent Full-Time

Number of Hours per Week

40

Number of Months per Year

12

Salary Band Range

$33,540 - $65,378

Background/E-Verify

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

Credential Verification

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

EOE

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call [phone] or email at [e-mail].

University Safety

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.