Evening Turndown Specialist for Luxury Hotels

The Maybourne Beverly Hills; Beverly Hills (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) plan

Health Savings Plan

Flexible Spending

Paid Holidays

Paid Time Off

Employee Assistance Program

Parking

Colleague meals

Colleague Referral Incentive program

Job summary

The Maybourne Beverly Hills invites you to join our luxury hotel team as a Turndown Attendant, delivering exceptional guest comfort and a restful ambiance. You will prepare rooms for turndown, greet guests politely, and maintain a pristine and organized service cart to support our housekeeping colleagues.

We value attention to detail, discretion, and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• Previous experience in a housekeeping or turndown attendant role in a luxury environment is preferred.
• Strong attention to detail and a passion for delivering exceptional guest experiences.
• Excellent communication skills, with the ability to interact professionally and courteously with guests and colleagues.
• Ability to work independently and efficiently, managing time effectively to complete tasks within a timely manner.
• Respect for guest privacy and discretion when working in guest rooms.
• Physical ability to lift, push, and pull heavy items, and stand for extended periods.
• Flexibility to work evening shifts, weekends, and holidays as required by the hotel's operational needs.

Responsibilities

• Provide evening turndown service to guest rooms, ensuring that each room is prepared for a restful night's sleep.
• Greet guests in a friendly and professional manner while respecting their privacy and individual preferences.
• Prepare the room for turndown service, including adjusting curtains, dimming lights, and setting the appropriate ambiance.
• Turn down the bed, fluff pillows, and place amenities such as chocolates, water, or other requested items.
• Tidy up the room by organizing personal items, hanging towels, and disposing of any trash or used amenities.
• Ensure that all guest supplies are replenished, such as toiletries, towels, and linens.
• Perform a final check to ensure that the room is in perfect condition, addressing any concerns or issues as needed.
• Communicate effectively with the housekeeping team to report any maintenance or repair needs.
• Maintain a clean and organized turndown cart and storage areas.
• Adhere to established health and safety standards while carrying out duties.

Job description

The Maybourne Beverly Hills invites you to join our luxury hotel team as a Turndown Attendant, delivering exceptional guest comfort and a restful ambiance. You will prepare rooms for turndown, greet guests politely, and maintain a pristine and organized service cart to support our housekeeping colleagues.

We value attention to detail, discretion, and a flexible schedule including evenings, weekends, and holidays.