Evening Supervisor & Student Experience Specialist

Carleton; Northfield, Northern (MN, KY); Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

403(b) retirement plan with employer

Medical, dental, vision and life/di­s­

Disability insurance

Paid time-off: 25 annual leave days +

Paid holidays

Employee Assistance Program (EAP)

Dependent tuition after six years

Job summary

Carleton College’s Library seeks an Evening Supervisor & Student Experience Specialist to oversee evening and weekend operations, mentor student staff, and collaborate on projects to improve space and patron engagement, including user research and stacks maintenance.

The role supports Access Services with course reserves and engages with Bridge Consortium peers from St. Olaf, working two rotating schedules; compensation is $26.50 per hour.

Qualifications

• Four-year degree or equivalent library experience required.
• Excellent communication and public relations skills with a service-oriented approach.
• Flexibility and ability to work with faculty, students, staff, and the public.
• Technological proficiency and ability to learn new software/systems.
• Supervisory experience.
• Ability to lift 20+ pounds and perform physical tasks.
• Discretion and sound judgment in diverse situations.
• Ability to handle stress and emergencies.
• Dependable, detail-oriented, and accurate.
• Adaptability in a rapidly changing environment.
• Ability to collaborate with Carleton and St. Olaf colleagues.

Responsibilities

• Provide circulation services including borrowing, renewal, and return of materials and loanable tech.
• Serve as the sole professional staff member during evening/weekend shifts and communicate/triage issues.
• Supervise building closing to maintain safety after hours.
• Guide patrons in using library space and technology; maintain welcoming environment.
• Lead and mentor student staff; contribute to training.
• Uphold library policies to ensure fair use of resources.
• Assist with course reserves during evenings/weekends.
• Set up and support evening/weekend library events.
• Conduct user research to improve student experience during evenings/weekends.
• Engage with students to gather input for technology and collections.
• Survey library space and environment to collect data and identify needs.
• Assess friction points and propose improvements to UX.
• Evaluate wayfinding and signage for accessibility.
• Regular stack inventories and shelf-reading to maintain accuracy.
• Assist with shifting projects to maximize shelf space.
• Coordinate student workers on stack tasks.
• Monitor collection health and mis-shelved items.
• Assist in moving and processing physical items.

Skills

Excellent communication

Public relations

Flexibility

People skills

Technological proficiency

Supervisory experience

Physical stamina

Discretion/Judgment

Managing stressful situations

Dependable/Detail oriented

Adaptability

Collaborative work

Education

Four-year degree or equivalent experience in a library

Master of Library and Information Science (ALA accredited)

Tools

Ex Libris Alma/Primo

ILLiad Interlibrary Loan

Moodle

Leganto

Job description

Job Title

Evening Supervisor & Student Experience Specialist

Department

Library

Classification

Non-Exempt

Grade

9

FTE/Working Schedule

1.0 FTE (40 hours/week)

Position Overview

The Evening Supervisor & Student Experience Specialist cultivates an intuitive, welcoming, and patron-centered learning environment during peak hours by overseeing library evening/weekend operations, providing mentorship and leadership for student employees staffed during evening/weekend shifts, and participating in projects to evaluate and improve library space and patron engagement, including user research and stacks maintenance. The Evening Supervisor & Student Experience Specialist also supports Access Services by processing evening and weekend course reserves requests. Carleton College Library is a member of the Bridge Consortium, a collaboration with the St. Olaf Libraries. As a member, the Evening Supervisor and Student Experience Specialist engages with peers at both libraries on Bridge-related projects.

Working Schedule

This position will work two rotating schedules, which align with Carleton College’s class and break schedule. During Fall, Winter, and Spring Terms the typical work hours for this position will be Saturday-Wednesday from 3pm-12am (2-11pm on Sa). While classes are not in session the schedule for this position will be Mo-Fri 8am-5pm. This person in this position may also be asked to flex their schedule four days at the end of each term to account for exams day library hours (5pm-2am on exams days).

Compensation

The expected hourly rate for this position is $26.50.

Essential Job Functions/Responsibilities

Evening Supervision and Operations

• Provide circulation services to library patrons including borrowing, renewal, and return of library materials and loanable technology
• Serve as the sole professional staff member during evening and weekend shifts and communicate and triage issues that arise during shifts.
• Supervise library closing to maintain a safe and secure environment when the building is closed.
• Guide patrons in the use of library space and technology equipment (e.g., microfilm, printers, and scanners); Maintain a welcoming, accessible, and responsive physical environment at the library’s service points and across the library building.
• Lead and mentor student employees who staff evening and weekend times to ensure dependable, responsive, and patron-centered services, and contribute to student employee training.
• Clarify and uphold library policies to promote fair and equitable use of library resources and spaces.
• Assist in processing course reserves by responding to requests made during evenings and weekends.
• Set-up and provide support for evening and weekend library events.

Student Experience Design and conduct user research aimed at better understanding and improving student experience during weekends and evening hours.

• Engage with students to gather input in building out our technology, wellness, and other library of things collections so they reflect student needs.
• Survey the library space and environment to compile data, resolve queries, and note infrastructure or safety needs.
• Assess potential friction points in using library space and accessing resources, and propose improvements to streamline the user experience.
• Evaluate wayfinding and signage for gaps to improve accessibility and navigation.

Stacks Maintenance

• Conduct regular stack inventory, shelf-reading audits, and missing item searches regularly to maintain shelf accuracy and findability of resources.
• Participate in shifting projects to maximize shelf capacity and improve collection navigability.
• Coordinate student employees work on stack maintenance tasks and projects.
• Monitor collection health by identifying damaged items, high-use areas, and misshelved materials.
• Contribute to the moving, shelving and processing of physical library items.

Education/Experience/Skills

Required

• Four-year degree or equivalent experience working in a library setting
• Excellent communication and public relations skills with a helpful service-oriented approach.
• Flexibility, enthusiasm, and ability to work effectively with faculty, students, and staff, and the general public.
• Technological proficiency with demonstrated aptitude for learning new software and systems.
• Supervisory experience.
• Ability to frequently lift 20 or more pounds.
• Ability to use discretion and judgment in a variety of situations.
• Ability to handle stress and emergency situations.
• Must be dependable and attentive to detail and accuracy.
• Willingness to adapt to a rapidly changing environment and eagerness to learn new skills.
• Ability to work collaboratively with colleagues at Carleton and at St. Olaf College.

Preferred

• Master of Library and Information Science degree from an ALA accredited program (completed or in progress)
• Familiarity with principles and practices of academic library access services operations
• Familiarity with Ex Libris Alma/Primo integrated library system, ILLiad Interlibrary Loan, Moodle and Leganto
• Must have the ability to understand and follow written and oral work instructions, operations, safety procedures, and hazardous labels.

Benefits

• A generous 403(b) retirement plan with a 10% employer contribution and 2% employee contribution.
• Medical, dental, vision, life and disability insurance.
• Paid time-off, including 25 annual leave days, 8 paid holidays, and extra days at the end of the calendar year to make a continuous week off before New Year’s.
• Employee Assistance Program (EAP) for all employees.
• A dependent tuition program after six years of service.

Company Description

Founded in 1866, Carleton College is a private, coeducational liberal arts college of roughly 2,000 students located in the historic river town of Northfield, Minnesota. Carleton College occupies more than 1,000 scenic acres of campus, arboretum, over 100 campus buildings, and athletic fields. Located 40 miles south of Minneapolis and St. Paul, Carleton offers access to the cultural advantages of a major metropolitan area. Carleton College is committed to providing a true liberal arts education—a curriculum that challenges our students to learn broadly and think deeply. Instead of training for one narrow career path, Carleton students develop the knowledge and skills to succeed in any walk of life.

Carleton College is an equal opportunity educator and employer. Carleton College does not discriminate on the basis of race, color, creed, ethnicity, religion, sex, national origin, marital status, veteran status, actual or perceived sexual orientation, gender identity and expression, status with regard to public assistance, disability, or age in providing employment or access to its educational facilities and activities.

Carleton College prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at our Title IX at Carleton page. Carleton College is an equal opportunity educator and employer.

Carleton College’s Annual Security and Fire Safety Report is available for review. The report includes statistics for the previous three years concerning reported crimes occurring on/near campus. The report also includes institutional policies concerning campus security. You can obtain a copy of this report by contacting Carleton College Security Services or by visiting the Security Services website.