Evening Shift Leader - Fan-First Service & Team Coach

Dairy Queen; Charlottesville (VA); On-site; USD 24,796 - 27,552; Full time

Job summary

A popular fast-food chain is looking for a Shift Lead for the Evening Shift in Charlottesville, VA. The role involves leading team members, ensuring excellent service, and maintaining operational standards. Candidates should have at least 1 year of restaurant leadership experience, a high school diploma, and be ServSafe certified. This full-time position calls for energy and positivity in a fast-paced environment, handling multiple priorities efficiently.

Qualifications

• Minimum 1 year of restaurant leadership experience; previous quick-service restaurant experience required.
• High School diploma or equivalent.
• Proven track record of effectively managing COGS and Customer Satisfaction.
• Strong knowledge and application of safe food handling practices; Must be ServSafe® certifiable.
• Work well under pressure-packed situations while maintaining a great attitude.
• Comfortable standing for the entire shift and able to lift 50 pounds.
• Ability to work in and out of different temperature ranges.
• Must be highly organized and detail-oriented with capability to oversee many aspects of the business and multiple areas simultaneously.
• Exhibit good manners, proper personal hygiene, and promptness.
• Have fun and maintain a positive attitude at all times.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans.
• Strive to exceed fan expectations and deliver fan-first service.
• Meet or exceed Dairy Queen brand standards.
• Ensure that all PRIDE systems and routines are incorporated into operations.
• React to issues impacting food cost and customer satisfaction.
• Execute training and coaching Crew Members.
• Create and maintain a positive, safe, clean and inviting environment.
• Calmly solve fan concerns and embrace service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship.
• Execute local store marketing activities and community relations programs.

Job description

A popular fast-food chain is looking for a Shift Lead for the Evening Shift in Charlottesville, VA. The role involves leading team members, ensuring excellent service, and maintaining operational standards. Candidates should have at least 1 year of restaurant leadership experience, a high school diploma, and be ServSafe certified. This full-time position calls for energy and positivity in a fast-paced environment, handling multiple priorities efficiently.