Evening Services Representative - Santa Barbara/Goleta, CA

The Towbes Group; Santa Barbara (CA); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking an Evening Services Representative to enhance community safety and resident relations in a dynamic environment. This part-time role involves securing properties, assisting residents, and ensuring compliance with community rules. Ideal candidates will have a strong customer service background, excellent communication skills, and a commitment to creating a welcoming atmosphere. Join a team that values professionalism and offers competitive wages, making a positive impact in the lives of residents while enjoying the benefits of a rewarding work environment.

Benefits

Competitive wages

401k with company match

Local Coastal Housing Partnership benefits

Rewarding work environment

Qualifications

• 2+ years in customer service or hospitality roles.
• Ability to comply with state and fair housing laws.

Responsibilities

• Conduct property walks to ensure safety and compliance.
• Assist residents and enforce community rules.

Skills

Customer Service

Communication Skills

Problem Solving

Physical Fitness

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

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EVENING SERVICES REPRESENTATIVE, Part Time (Multiple Locations, Santa Barbara/Goleta, CA)

This is a customer service role with the authority, responsibility, and accountability for walking and securing property facilities, posting notices, and assisting residents using community amenities during evening hours at a multifamily or senior-age apartment community. The Evening Services Representative (ESR) is responsible for maximizing the value of the asset for the owner. This includes resident relations, customer service, and other residential apartment operations to ensure the property complies with all Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other Federal and State laws.

We are looking to hire professional ESRs with a courteous attitude and ability to communicate effectively and provide exceptional customer service to our Class A multi-family or senior-age apartment communities. The current assignment is part-time, to work evenings at our various Santa Barbara County communities. If you are an energetic professional who enjoys a fast-paced, team-oriented environment, this may be the position for you!

PRIMARY DUTIES

The ESR works in the evening to ensure property safety and facilities are in proper working condition. Responsible for walking and securing property facilities, posting notices, and assisting residents using community amenities.

RESPONSIBILITIES

• Conduct regular property walks throughout the community to ensure safety of property facilities, amenities and fixtures are in good operating condition.
• Maintain a detailed log to document and report property damage, illegal activity or unacceptable resident/non-resident behavior to the Community Manager.
• Enforce all community rules including the clubhouse, recreation areas, and pool, while documenting any significant findings for the Community Manager’s review.
• Inform residents that rent payments must be submitted through the rent drop box or made directly at the office during regular business hours.
• Remind residents and their guests that glass is not permitted within the pool area, and smoking is strictly prohibited inside the clubhouse and on property premises.
• Conduct security checks of vacant apartments at least once per shift.
• Secure the clubhouse building and pool area each night at 10 p.m., ensuring all doors and windows are locked and lights turned off.
• Final walk of laundry room & fitness center: Remove any trash from the floors and machines in the laundry rooms, and check washers and dryers for abandoned laundry.
• Identify any property lighting that requires maintenance and mark on a property map and note on log for the community office team.
• Assist with janitorial duties, including emptying trash in the office, clubhouse, and restrooms.
• Be familiar with emergency supply location and shut off valves for the pool, spa and utilities.
• Provide prospective resident inquiries with a property brochure, the community site staff business card and direct to the Towbes Group website for further information.
• Ensure the Rental office is for official business only and no loitering is allowed.
• Conduct nightly parking lot walks to identify expired tags, inoperable vehicles, and improperly parked cars.
• Post notices on residents' doors as needed, ensuring timely and accurate communication.
• Assist with resident events by providing support as needed to enhance community engagement.
• Walk trash enclosures to check for illegally dumped furniture, pick up any trash left outside receptacles.

REQUIREMENTS

• High School or General Education Development (GED) equivalent
• Minimum of two (2) years in hospitality, sales, customer service and/or security services environment
• Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures
• Effective and professional communication in English with staff, supervisors, residents through verbal, written, and Microsoft Office Suite.
• Ability to perform the physical functions of the position, which may include sitting, standing, bending, walking the property, including a minimum of two flights of stairs.
• Carry ESR assigned cell phone at all times
• Ability to lift a minimum of 25 lbs.
• Scheduled work shifts available are:
  • Mondays-Saturdays: 5:30 pm to 11:00 pm
  • Sundays: 2:00 pm to 11:00 pm (1-hour meal period)
• A clean DMV report and background check

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.

MATHEMATICAL SKILLS AND REASONING ABILITY

Ability to calculate figures and perform basic math functions for financial and budget reporting.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, repetitive wrist movements, talk, hear, walk, and sit. The employee may be required to stand for extended periods. The employee may occasionally lift, push, pull, carry and/or move up to 25 pounds.

What Towbes Offers

• Competitive wages! This is a non-exempt, part-time position with an Hourly Pay Range between: $16.11 - $22.84
• A rewarding work environment
• 401k and liberal company match
• Local Coastal Housing Partnership benefits

The Towbes Group is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.