Evening Operations Manager Trainee (H)

Hannaford; West Lebanon (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in retail is seeking a dynamic individual to manage operations in a vibrant store environment. This role involves fostering a positive culture, ensuring compliance with quality standards, and achieving financial objectives. The ideal candidate will have strong leadership skills, a commitment to customer service, and the ability to train and develop a dedicated team. Join a company that values sustainability and community engagement, where your contributions will directly impact the store's success and customer satisfaction. If you thrive in a fast-paced environment and are passionate about retail, this opportunity is perfect for you.

Qualifications

• Strong knowledge of store operations and ability to manage teams effectively.
• Excellent interpersonal skills to foster positive associate and customer relations.

Responsibilities

• Manage retail operations and ensure high standards of store presentation.
• Hire, train, and develop associates to meet departmental needs.

Skills

Store Operations Knowledge

Interpersonal Skills

Organizational Skills

Leadership Ability

Judgment

Education

College Degree

Food Safety Manager Certification

Tools

RF Units

Business Systems

MPP

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 340243

Address: USA-NH-West Lebanon-8 Market Street

Store Code: Store 08266 MANAGEMENT (2741258)

Hannaford Supermarkets, founded in 1883 in Portland, Maine, is rooted as a local market that actively collaborates with farmers and producers through its Local program, emphasizing local foods, farmland preservation, and local jobs. The company is committed to sustainability, being the first major U.S. supermarket to document that all seafood is sustainably harvested.

PRIMARY PURPOSE

Manage retail operations within the assigned department, making decisions impacting store associates, merchandise quality, presentation, and customer service. Foster strong associate and customer relations, promote a positive store culture aligned with Hannaford’s strategy, and ensure store conditions—appearance, security, safety, and food safety—are maintained at high standards. Responsible for proper control of company assets.

DUTIES AND RESPONSIBILITIES

1. Foster a positive, inclusive environment to retain associates and customers.
2. Ensure all quality standards are met.
3. Manage department operations according to established practices.
4. Maintain the department's appearance and presentation.
5. Hire, train, and develop associates to meet departmental needs.
6. Achieve departmental financial objectives.
7. Supervise performance of all department associates.
8. Model outstanding customer service.
9. Delegate tasks judiciously and follow up for department efficiency.
10. Maintain accurate records of production, shrink, sales, and inventory.
11. Meet physical requirements of the position.
12. Recognize accomplishments and provide constructive feedback.
13. Treat all colleagues with fairness, dignity, and respect.
14. Ensure associates are properly trained by certified trainers.
15. Follow all company policies and procedures.
16. Develop product knowledge across the department.
17. Use RF units and other tools as needed.
18. Assist in ordering and inventory control to maximize sales and minimize shrink.
19. Conduct performance appraisals for department associates.
20. Maintain effective work schedules.
21. Utilize company tools such as MPP, reports, and business systems.
22. Ensure compliance with operational and merchandising standards.
23. Maintain communication within the department and organization.
24. Ensure compliance with sanitation, safety, and food safety standards.
25. Understand and address causes of shrink.
26. Perform additional duties as assigned.

Qualifications include strong store operations knowledge, excellent interpersonal and organizational skills, good judgment, leadership ability, and relevant experience. A college degree and certification as a Food Safety Manager are preferred.

Physical Requirements

• Use of computers and communication systems.
• Lift up to 20 lbs. regularly, up to 60 lbs. occasionally.
• Push/pull up to 40 lbs. regularly.

PREFERRED REQUIREMENTS

• Experience in achieving financial goals.
• Ability to foster a sales-driven, customer-focused culture.
• Leadership and management skills for multiple departments.
• Understanding of inventory management and use of business tools.

Salary range: $18.95 - $27.25 per hour.

Hannaford is an equal opportunity employer, committed to diversity and inclusion.