Evening Messaging Support Analyst (SMS/MMS)

Bandwidth Inc.; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% company-paid Medical, Vision & Dental coverage

Four weeks of PTO

90-Minute Workout Lunches

Unlimited meetings with nutritionist

Additional PTO through volunteer hours

Job summary

A leading global software company is seeking a Messaging Product Support Analyst for second shift to be the first contact for customers experiencing technical issues with SMS/MMS services. The role involves monitoring message deliverability, troubleshooting connectivity issues, and providing direct customer support. Applicants must have over 2 years in software/telecom support and a basic understanding of messaging technologies. This full-time position offers comprehensive benefits including 100% company-paid medical coverage.

Qualifications

• 2+ years experience in software/telecom support roles.
• Basic understanding of SMS/MMS technologies.
• Knowledge of customer support principles and techniques.

Responsibilities

• Troubleshoot and resolve issues related to SMPP/MM4 connections.
• Monitor and optimize the deliverability of SMS/MMS messages.
• Manage the provisioning and configuration of NetNumber IDs.

Skills

Analytical Thinking

Multi-Tasking

Problem-Solving

Communication and Relationship Building

Job description

A leading global software company is seeking a Messaging Product Support Analyst for second shift to be the first contact for customers experiencing technical issues with SMS/MMS services. The role involves monitoring message deliverability, troubleshooting connectivity issues, and providing direct customer support. Applicants must have over 2 years in software/telecom support and a basic understanding of messaging technologies. This full-time position offers comprehensive benefits including 100% company-paid medical coverage.