Evening Manager

Food Lion; Seneca (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Food Lion in Seneca, SC is seeking an evening operations leader responsible for retail store operations during the evening shift, guiding associates and ensuring merchandise quality, presentation, and customer service. You will support the Store Manager, hire and develop staff, coach performance, and maintain safety, food safety, and loss prevention standards across all departments.

This role requires strong leadership and the ability to manage schedules, budgets, and policies to meet Food

Qualifications

• High school graduate or equivalent
• Department Manager or equivalent experience required
• Strong understanding of store operations and total store merchandising techniques
• Excellent interpersonal, customer service and communication skills
• Excellent organizational skills and a demonstrated ability to learn multiple tasks

Responsibilities

• Assist the Store Manager and Assistant Store Manager with day-to-day operations of the entire store
• Responsible for hiring, training, and developing associates
• Manage performance through coaching, appraisal and disciplinary efforts
• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and easy customer service
• Provide leadership and motivation to reflect Food Lion’s Guiding Principles, Core Values, Vision and Strategy
• Ensure proper control of all store funds and company assets
• Observe and correct unsafe conditions and ensure safety standards
• Ensure compliance with guidelines, policies, security, safety and food safety standards
• Understand and use company tools (ACIS, scheduling, CAO, MIS)
• Support achievement of store budgeted financial and operating results
• Maximize sales through customer service and minimize shrink through loss prevention practices
• Ensure store conditions, customer service, product quality, freshness, availability and policy execution
• Ensure compliance with local, state and federal regulations
• Schedule staffing across departments
• Interact with associates and provide training tools
• Complete CBT, CBT training packets, and courses
• Perform other duties as assigned

Skills

Store operations

Customer service

Interpersonal skills

Organizational skills

Leadership

Education

High school diploma or equivalent

Tools

ACIS

CAO

CBT training

Job description

Responsible for retail store operations during the evening hours making decisions impacting store associates, merchandise quality and presentation and the level of service offered to our customers. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.

Duties and Responsibilities:

• Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store
• Responsible for hiring, training, and developing associates
• Manage performance through performance management, coaching, appraisal and disciplinary efforts
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s Guiding Principles, Core Values, Vision and Strategy
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Support the achievement of store budgeted financial and operating results
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
• Ensure compliance with local, state and federal regulations
• Ensure that staffing schedules across departments meet the business needs
• Constant interaction with associates; ensure associates understand Food Lion’s expectations and have the tools and training to be successful
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties and projects as assigned

Qualifications:

• High school graduate or equivalent
• Department Manager or equivalent experience required
• Strong understanding of store operations and total store merchandising techniques
• Excellent interpersonal, customer service and communication skills
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Desire and ability to lead and manage associates throughout multiple departments
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents