Assistant Store Manager

Food Lion; Anderson (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Food Lion is seeking a Store Manager to support the management and duties of store operations to meet financial and sales goals. You will build associate and customer relations and promote a strong culture aligned with Food Lion Strategy.

In this role you will hire, train, coach and develop associates, lead by example, ensure safety and food safety standards, and drive excellent customer service across departments. This is a full-time, on-site position in Anderson, SC.

Qualifications

• College degree or equivalent preferred.
• Department Manager or equivalent experience required.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements.
• Good judgment solving problems, decisions, handling complaints and disputes.
• Desire and ability to lead and manage associates across departments.
• Must meet physical requirements and age requirements and accreditation for food safety.

Responsibilities

• Hire, train, and develop associates.
• Provide leadership and motivation aligned with our Guiding Principles and Strategy.
• Manage performance through coaching, appraisal and disciplinary actions.
• Serve as Manager on Duty when Store Manager is absent.
• Assist the Store Manager with day-to-day operations of the store.
• Maximize sales through excellent customer service and minimize shrink.
• Ensure safety, food safety, and security standards are maintained.
• Interact with associates to ensure Food Lion expectations and training.
• Utilize financial reports and scheduling and business information systems.

Skills

Leadership

Customer service

Communication

Organizational skills

Decision making

Training and development

People management

Education

College degree or equivalent

Tools

ACIS

Scheduling system

POS systems

Job description

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels.

Duties and Responsibilities:

• Responsible for hiring, training, and developing associates
• Manage performance through performance management, coaching, appraisal and disciplinary efforts
• Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Observe and ensure compliance with company security, safety, and food safety standards
• Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Support the achievement of store budgeted financial and operating results
• Serve as Manager on Duty, perform all of the responsibilities of the Store Manager when he or she is not present
• Assist the Store Manager with the day-to-day operations of the entirestore
• Serve as a model for customer service and other vital behaviors and instill this value in all associates
• Adhere to all company guidelines, policies and standard practices
• Manage and develop associates to ensure adherence to Standard Practices
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
• Ensure compliance with local, state and federal regulations
• Ensure that staffing schedules across departments meet the businessneeds
• Interacts with associates; ensure associates understand Food Lion’s expectations and have the tools and training to be successful
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Treat all store information as strictly confidential
• Perform all other duties and projects as assigned

Qualifications:

• College degree or equivalent preferred
• Department Manager or equivalent experience required
• Strong understanding of store operations and total store merchandisingtechniques
• Excellent interpersonal, customer service and communication skills
• Excellent organizational skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Desire and ability to lead and manage associates throughout multiple departments
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must meet minimum age requirements to perform specific job functions
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions
• Ability to use hand held computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual abilityto check invoices,dates, and otherwritten documents