Evening Life Coach - Adult High School Excel Center

Goodwill Industries of the Chesapeake, Inc.; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

The Excel Center - Goodwill Industries of the Chesapeake seeks a dedicated Life Coach to support adult learners pursuing a high school diploma in a student-centered program.

As a student advocate and success coach, you will manage a caseload of 65-80, connect learners with essential resources, collaborate with teachers, and help students stay on track toward graduation in a mission-driven environment.

Shift: 12:00 PM - 8:00 PM in Baltimore, office-based setting emphasizing engagement and safety.

Qualifications

• Bachelor's degree required in psychology, human services, education, or related field.
• Minimum 2 years of experience in social work, counseling, advising, academic support, or related field.
• Experience with high school students in non-traditional/adult education settings preferred.

Responsibilities

• Build strong, supportive relationships to promote retention and success.
• Manage a caseload of 65-80 students and monitor progress.
• Connect students with community resources and coordinate support services.
• Develop student schedules and guide graduation and postsecondary goals.
• Model professionalism and maintain a visible school presence.

Skills

Relationship-building

Communication

Caseload management

Data tracking

Google Workspace

Microsoft Office

Teams

Student information systems

Crisis response

Cultural competence

Education

Bachelor's degree in psychology, human services, education, or a related field

Tools

Google Workspace

Microsoft Office

Job description

Adult High School Life Coach

The Excel Center - Goodwill Industries of the Chesapeake
Baltimore, MD
Shift: 12:00 PM - 8:00 PM

About the Role

The Excel Center, an adult high school program operated by Goodwill Industries of the Chesapeake, is seeking a passionate and student-focused Life Coach to support adult learners on their path to earning a high school diploma.

This role serves as a student advocate and success coach, managing a caseload of 65-80 students and helping them overcome barriers to education. Life Coaches build strong relationships, connect students to critical resources, and support academic progress in a dynamic, mission-driven environment.

Key Responsibilities

Student Engagement & Relationship Building

• Build strong, supportive relationships with students to promote retention and success
• Provide individualized support, including tutoring and substitute teaching as needed
• Collaborate with teachers, leadership, and staff to ensure student achievement
• Participate in team meetings and professional development

Student Success & Case Management

• Manage a caseload of approximately 65-80 students
• Monitor student data, attendance, and academic progress
• Develop student schedules and guide students toward graduation and postsecondary goals
• Prioritize and triage student needs while responding to urgent situations

Barrier Removal & Resource Coordination

• Connect students with community resources (housing, childcare, employment, etc.)
• Build and maintain partnerships with community agencies, schools, and employers
• Support students in overcoming personal and academic barriers

School Culture & Support

• Model professionalism and reinforce school expectations
• Conduct effective, respectful conversations with students in challenging situations
• Maintain a visible presence within the school to support engagement and safety
• Serve as a substitute instructor when needed
• Support additional student engagement activities and initiatives

Qualifications

Education & Experience

• Bachelor's degree in psychology, human services, education, or a related field required
• Minimum 2 years of experience in social work, counseling, advising, academic support, or a related field
• Experience working with high school students in a non-traditional or adult education setting strongly preferred

Preferred

• Bilingual English/Spanish highly preferred

Key Skills & Competencies

• Strong relationship-building and communication skills
• Ability to manage a high-volume caseload and prioritize effectively
• Knowledge of community resources and support services
• Strong problem-solving and crisis response abilities
• Data tracking and analysis skills
• Proficiency with Google Workspace, Microsoft Office (Word, Excel), Teams, and student information systems
• Ability to work independently while collaborating with a team
• Professionalism, empathy, and cultural competence

Schedule & Work Environment

• Shift: 12:00 PM - 8:00 PM
• Office-based school environment supporting adult learners
• Fast-paced, student-centered setting focused on engagement and success

Physical & Travel Requirements

• Light physical activity (lifting up to 20 pounds)
• Regular standing, walking, and computer use
• Up to 25% travel within Goodwill's service area (Baltimore region and Eastern Shore)

Additional Requirements

• Must successfully pass a background check

Why Join The Excel Center?

At The Excel Center, you'll have the opportunity to make a direct impact on students' lives-helping adults earn their high school diplomas and build a better future. Join a mission-driven organization committed to education, workforce development, and community success.

EOE, including Disability/Vets