Evening Library Assistant

Iowa Western Community College; Council Bluffs (IA); On-site; USD 10,000 - 60,000; Part time

Job summary

Iowa Western Community College is seeking a part-time Cyber Library supervisor to assist with daily operations, supervision of student workers, and providing technology support. This role requires a Bachelor's degree, excellent customer service skills, and the ability to manage multiple tasks in a busy environment.

Benefits

Paid time off

Sick leave

Holidays

Discounted tuition for employees and dependents

Qualifications

• Requires Bachelor's degree.
• Demonstrates understanding of diverse academic backgrounds.
• Excellent customer service skills required.

Responsibilities

• Supervise Cyber Library and ensure a productive study environment.
• Manage evening staff coverage of the Help Desk and Tutoring Center.
• Assist faculty, staff, and students with technology questions.

Skills

Customer service

Organizational skills

Communication

Technology troubleshooting

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Description

Assist with the supervision of the Cyber Library, including maintaining a productive study environment and ensuring adequate evening student worker coverage of the libraryâs Help Desk and Tutoring Center. Provide general reference services to faculty, staff and students. Assist with technology questions and troubleshoot issues with library equipment. Provide supervision of evening student worker staff in the library and tutoring center.

Position runs August through May.

Work schedule is Monday to Thursday 3:00 â 9:00 pm.Â

Job Duties

• Assist with the day-to-day organization, security, and appearance of the Cyber Library, ensuring that it is a welcoming study environment for students, faculty, and staff.
• Responsible for ensuring the appropriate staff and student worker coverage of the Cyber Library and Tutoring Center during evening hours. Provide training and support to student worker staff.
• Provide assistance to users in operating and troubleshooting the Cyber Library computers, laptops, printers, equipment and other technology.
• Provide general reference assistance to library users via multiple mediums, including phone, Zoom, email and in-person.
• Assist with publicity and promotion of reference, research, and learning support services.
• Assist with circulation of library technology and ensure items are returned and accounted for.
• Other duties as assigned.
  
  

Qualifications

• Bachelorâs degree required.
• Experience effectively managing student staff.
• Demonstrates sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and disabled backgrounds of community college students.
• Excellent customer service skills required.
• Strong organizational skills including the ability to multi-task, to meet deadlines, to maintain and access paper and electronic files, to produce error-free final products, and to manage time and output.
• Excellent verbal and written communication skills and ability to articulate in both small and large group settings and with diverse groups of people including co-workers, students, business contacts and at various levels from front-line to administration.
• Illustrates a history of successfully collaborating with coworkers on a regular basis to achieve common goals.
• Proficient use of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Enthusiastic and dedicated to the challenges of helping other people.
• Professional in communications, appearance, relationships, and responsiveness.
• Positive attitude.
• Ability to maintain strict confidentiality at all times.
• Self-starter with the ability to perform with little direct supervision.
• Ability to pass a background check.
  
  

Physical Demands

• Requires prolonged standing or sitting, frequent bending, stooping or stretching.
• May require light lifting up to 10lbs.
• Requires eye-hand coordination and manual dexterity, ability to distinguish letters or symbols. and the use of office equipment such as computer terminals, calculator, telephone, faxes, and copiers.
• Strong database searching skills are necessary, particularly with integrated library systems and discovery service.
• Knowledge of information literacy skills for higher education and loan and copyright policies and procedures.
• Strong computer and technological skills are necessary.
  
  

We offer paid time off, sick leave, and holidays for our part-time employees. Our amazing benefits and perks also include discounted tuition for you and your dependents. To learn more, click here.

Employer Iowa Western Community College (IA)

Address 2700 College Rd

Council Bluffs, Iowa, 51503

Website https://www.iwcc.edu/