Evening Front Desk Concierge

Sunshine Retirement Living; Fountain Valley, Northern (CA, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Sunshine Retirement Living in Fountain Valley, CA, is seeking a diligent receptionist to staff the front desk, greet visitors, and support daily operations for residents and staff.

The role requires strong English communication, customer service, and the ability to work with little supervision. It involves clerical tasks, call handling, and coordination with maintenance and management.

Qualifications

• Must be 18 years of age.
• Ability to work with little supervision and maintain a high level of performance and customer service.
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff.
• Meet state related requirements (if applicable to position).
• Ability to work in a team setting and be a team player.
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Ability to keep all business and operations information confidential.
• Possess organizational skills and ability to problem solve.
• Possess excellent customer service and public relations skills.
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards.
• Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time.
• Experience in computer use and relevant software applications are preferred.
• Experience with or the ability to use multi-line telephone system.
• Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

Responsibilities

• Staff the reception desk continuously during assigned period.
• Arranges coverage of reception desk during break and lunch periods.
• Graciously greets all visitors and politely assists them as necessary.
• Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance.
• Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log.
• Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities).
• Maintains a clean and safe workspace, community entrance, lobby, and hydration station.
• Prepares refreshments and pours coffee in the dining room during mealtimes as needed.
• Sort and direct mail to managers, residents, or forwarding to family as needed.
• Help organize guest meal counts and record coupons and/or payment from residents (independent living communities).
• Promptly and courteously answers telephone, directing incoming communications to appropriate person.
• Monitors fax machine, directing incoming communications to appropriate person.
• Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance.
• Performs clerical duties as directed.
• Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable.
• Maintains inventory control system for all office supplies and notifies manager of any needed supplies.
• Performs simple, routine maintenance of office equipment.
• Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner.
• Performs other duties as assigned by Supervisor

Skills

Customer service

Communication

Team player

English proficiency

Computer skills

Multiline telephone

Tools

Multi-line telephone system

Job description

Sunshine Retirement Living in Fountain Valley, CA, is seeking a diligent receptionist to staff the front desk, greet visitors, and support daily operations for residents and staff.

The role requires strong English communication, customer service, and the ability to work with little supervision. It involves clerical tasks, call handling, and coordination with maintenance and management.