Evening Front Desk Agent

Sugarloaf Mountain Corporation; Harbor Springs (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to provide exceptional guest service during evening shifts. This role involves assisting guests with check-in and check-out processes and ensuring smooth front desk operations. Ideal candidates will thrive in a fast-paced environment, possess strong communication skills, and be eager to contribute to guest satisfaction. Join a team that values excellence in execution and fosters a welcoming atmosphere for all guests. This opportunity offers a chance to be part of a dynamic team dedicated to creating lasting memories for guests and a rewarding work experience.

Benefits

Free Golf and Ski Passes

Downhill Mountain Bike Park Pass

Dining Discounts

Resort Discounts

Free Water Park Passes

Lodging Discounts

Tuition Reimbursement

Housing Availability

Health Insurance

AllyHealth

Qualifications

• Comfortable in fast-paced environments and able to stand for long periods.
• Strong communication and customer service skills are essential.

Responsibilities

• Register and greet guests promptly while maintaining a welcoming atmosphere.
• Notify housekeeping of checkouts and arrange guest services efficiently.
• Maintain knowledge of room rates, services, and safety policies.

Skills

Customer Service

Communication Skills

Basic Computer Skills

Tools

Microsoft Office

Job description

Overview

The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

Our Core Values:

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Register, process, and greet guests and owners promptly.
• Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins.
• Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations.
• Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc., ensuring that all guests establish credit upon check-in.
• Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adheres to them.
• Develop a thorough knowledge of room rates, types, and locations.
• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
• Be knowledgeable of group function sheets (i.e., where the function is being held, times, meals being offered, etc.).
• Demonstrate a working knowledge of all services offered at the resort and within the local community.
• Answer telephones promptly using proper telephone etiquette and appropriate script.
• Develop a thorough knowledge of the property management system.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.
• Keep front office manager/supervisor fully informed of all problems or unusual matters of possible significance.

Qualifications

• Must be comfortable working in a fast-paced environment.
• Must be able to stand for long periods.
• Must be at least 18 years of age.
• Must be willing to work days, evenings, weekends, and holidays.
• Basic computer skills and knowledge of Microsoft office a plus.

*Single Bed, no pets. If interested, inquire during job interview.