Evening Food & Beverage Supervisor

Hyatt Hotels; Naperville (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company seeks an Evening Food and Beverage Supervisor to enhance guest satisfaction through effective team management and service quality. This role requires supervising daily operations, providing feedback, and leading staff to ensure high service standards. Ideal candidates will have supervisory experience and strong interpersonal skills, operating in a fast-paced environment to foster exceptional guest experiences.

Qualifications

• Ability to manage and direct staff.
• Hotel product and industry knowledge required.
• Ability to work under pressure and manage time.

Responsibilities

• Supervise dining room operations in the absence of the Restaurant Manager.
• Ensure guest feedback is collected and problems are resolved.
• Train and manage staff as per operational demands.

Skills

Time Management

Interpersonal Skills

Customer Service

Autonomy

Education

At least one year experience at a supervisor level

Bartending experience preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Micros

Job description

PURPOSE AND PERFORMANCE GOALS

The Evening Food and Beverage Supervisor’s main goal is to promote and ensure guest satisfaction, achieved through their ability to develop and maintain a strong team environment, placing emphasis on employee satisfaction and delivery of prompt, courteous, correct service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Assume responsibility of daily operation of the dining room, in the absence of the Restaurant Manager.
• Check all employees for proper name tags, shoes, clean and proper uniform appearance at start of shift.
• Check on guests to get feedback on the quality of their meals, service, etc. and resolve any problems.
• Schedule service for breaks in conjunction with the Outlet Manager and depending on business volume.
• Have an excellent knowledge about wines and every item on the menu in order to assist guests, offer suggestions, and answer questions.
• Be thorough with knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
• Effectively check out all servers as they finish their shifts to make sure all the following are completed:

All tables completely set up with condiments clean and full

All side work completed as assigned

All carpeted areas in the station are clean and neatly swept

All check issues are resolved and closed in our POS system

• Participates in discipline specific meetings ie: department head, group pick up, menu review. Participates in other internal and external meetings at the direction of Executive Food and Beverage ie: revenue management, financial statement etc.

SUPERVISORY RESPONSIBILITIES

This position directly supervises the following positions, in the absence of the Restaurant Manager while managing labor hours as needed:

• Room Service Server
• Dining Room Host
• Server Staff
• Bus Person / Barback
• Lounge Server
• Bartender

QUALIFICATIONS

• Ability to manage and direct staff.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Microsoft Word, Excel, Outlook, and Micros.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods.

EDUCATION AND/OR EXPERIENCE

At least one year of experience at a supervisor level in guest contact areas of the hospitality industry is required. Bartending experience preferred. Minimum one-year previous serving experience is required.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amount such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Must be able to make appropriate judgments regarding the solving of practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

City of Naperville BASSET – Beverage Alcohol Seller and Server certificate issued from the City of Naperville Police Department.

PHYSICAL DEMANDS

Practice written safety standards and rules at all times. The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

HOURS

Primary scheduled hours will be 3pm to 11:30pm. Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.