Evening Dispatcher- 3:30pm-12:00am

Roto-Rooter Plumbing and Drain Service; Lombard (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading plumbing service provider is seeking an Evening Dispatcher to manage communications between field technicians and customers. This role requires excellent customer service skills and the ability to multitask in a fast-paced environment. The position offers competitive pay and benefits, including medical and dental insurance, paid training, and a 401K plan. Located in Lombard, IL, the hours are from 3:30 PM to 12:00 AM, including weekends and holidays.

Benefits

Medical insurance with Prescription Drug Coverage

401K Retirement Savings Plan

Paid training

Tuition Reimbursement

Profit Sharing

Qualifications

• Self-starter with strong attention to detail.
• Able to thrive in a bustling environment.
• Experience in customer service is required.

Responsibilities

• Serve as liaison between field technicians and customers.
• Distribute jobs and manage technician workloads.
• Keep customers informed of technician status.
• Resolve customer service issues.

Skills

Customer service skills

Organizational skills

Multi-tasking ability

Microsoft Word

Microsoft Excel

Tools

AS400 knowledge

Job description

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Overview

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Overview

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.

Roto-Rooter, America’s premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it’s our future that has us so excited!

We have an excellent opportunity available for a EVENING DISPATCHER in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 3:30pm-12:00am, weekends and holidays as assigned. The hourly pay range for this position is between $19.00-$21.00, depending on experience.

Responsibilities

• Liaison between our field technicians and customers nationwide.
• Distribute jobs to field technicians.
• Manage the workload of field technicians throughout the Eastern portion of the country.
• Interact with customers to keep them informed of the status of their assigned field technician’s arrival.
• Relay necessary job information to the field technician.
• Resolve any customer service issues.
  
  
  

Requirements

• Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
• Able to multi task
• Excellent customer service skills
• Solid computer skills (Microsoft Word and Excel)
• AS400 knowledge preferred
  
  
  

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing
  
  
  

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

Advertising Tags

CCC1

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Construction, Consumer Services, and Facilities Services

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