Evening Concierge (Monday-Friday, 3-11pm)

Bozzuto; Boston (MA); On-site; USD 45,000 - 47,000; Full time

Job summary

A leading property management company is seeking a Resident Concierge in Boston. Your role involves creating stellar first impressions, engaging with residents, and organizing events to foster community. Ideal candidates will have a hospitality background, strong communication skills, and a passion for customer service.

Benefits

Health & wellness benefits

20 days of paid time off plus holidays

401k program with company match

Tuition reimbursement

Qualifications

• 2+ years’ experience in hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• Ability to lift up to 25 pounds.

Responsibilities

• Solve problems and provide timely assistance to residents and prospects.
• Execute meaningful events and activities that engage residents.
• Encourage customer reviews on social media.

Skills

Communication

Customer-focused mentality

Problem-solving

Event planning

Attention to detail

Tools

Various software and apps

Job description

At Bozzuto, every member of our organization shares an unyielding desire to promote goodness for those around them. We do this every day as we design, build, manage and maintain one-of-a-kind residences, as well as through a range of support and consulting services. Building community within our organization enables us to build better communities for all.

Everyone at Bozzuto is focused on delivering exceptional experiences to all of our stakeholders, including our own associates. Our work inspires us to be our best in each of our roles, fostering a spirit of community within a welcoming and inclusive workplace. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we are inspired and empowered to reach higher, achieve our fullest professional and personal potential and be truly extraordinary.

Primary Responsibilities:

As the Resident Concierge, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction. That’s why you know the names and favorite things of all of your customers (including the four-legged ones).

As an Evening Concierge (Monday-Friday, 3-11pm), your primary responsibilities include:

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

What You Bring to Us:

• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

This position is eligible for additional bonus opportunities.

Salary Range

$45,000—$47,000 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

• Competitive compensation.
• Health & wellness benefits.We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave.We provide 20 days of paid time off plus holidays.
• Retirement planning.We offer a 401k program with a company match.
• Tuition reimbursement.Plus, many other programs to support career development and growth.

The specific benefits outlined above apply to full-time employees at Bozzuto. Benefits for part-time employees and interns will be discussed during the interview process. Contract positions are not eligible for benefits.

Bozzuto is proudly an Equal Opportunity Employer.