Evening Assistant Site Supervisor - Building One (AbilityOne Program)

GW Commercial Services, Inc.; United States; On-site; USD 54,443,000 - 61,992,000; Full time

Benefits offered by this job

Continuing education and leadership

Comprehensive health plan

Vacation and sick time

Life, dental and vision insurance

Job summary

Goodwill of Central and Southern Indiana is seeking an Assistant Site Supervisor to manage a team responsible for cleaning, mailroom duties, and inventory control at a busy facility. The role emphasizes training, quality assurance, and coordinating with site leadership while ensuring customer service standards are met.

The position includes a working role with accountability for shift quality and incident-free operations, plus support during supervisor absences.

Qualifications

• Experience managing teams and coordinating staff in service or facilities roles.
• Strong communication and customer service skills.
• Knowledge of safety and quality standards.
• Ability to train and supervise workers.

Responsibilities

• Develops service schedules and allocates worker hours to meet specifications.
• Inspects completed work and evaluates processes for efficiency.
• Directs Janitorial and Mailroom tasks and trains staff.
• Manages inventory of supplies and equipment.
• Addresses customer complaints and coordinates with supervisors.
• Ensures safety regulations are followed.

Skills

People Management

Teamwork

Coaching

Communication Skills

Customer Focus

Industry Expertise

Disability Awareness

Quality Standards

Safety Awareness

Job description

Position Status: Full-Time

Hours: Monday-Friday 3:00 pm to 11:30 pm

Pay: $19.00 per hour

Location: 8899 E 56th St, Indianapolis, IN 46216

Job Summary

The Assistant Site Supervisor, AbilityOne assists in supervising, directing, coordinating, and controlling activities of workers engaged in maintaining the cleanliness of the office building or other commercial or institutional buildings, handling mailroom activities, and/or maintaining the inventory and stocking of grocery items. The Assistant oversees the work of an assigned team as well as other site management personnel. Tasks include training employees, directing their work, ensuring satisfactory completion of work, inspections, addressing customer complaints, resolving problems, and communicating with the Site Supervisor/Contract Representatives. This position is a “working” Assistant Supervisor position, which also holds the responsibility of quality assurance for the shift and/or designated areas. Fills in for the Supervisor or other Assistant in their absence and all associated duties that fall under that role, including subcontractor oversight. Example Duties and Activities

Example Duties and Activities

• Develops service schedules, estimates worker hour requirements, and adjusts work processes to ensure completion of job assignments and conformance to specifications.
• Inspects completed work.
• Evaluates work processes and use of equipment to increase the efficiency of the work crews.
• Resolves work problems or assists workers in solving work problems.
• Initiates and/or suggests action plans to motivate workers to achieve work goals.
• Motivates team to achieve daily production goals and fills in as necessary to model goal attainment.
• Maintains departmental records including production, attendance, timesheets, inspection logs, preventive maintenance, and safety inspections.
• Confers with other staff and departments to coordinate activities.
• Assures preventative maintenance of equipment occurs.
• Manages inventory of supplies and equipment.
• Selects and orders approved supplies, materials, and equipment.
• Acknowledges building maintenance issues and requests and directs to appropriate departments.
• Enforces safety regulations.
• Janitorial Organizes the team’s daily tasks and directs workers engaged in janitorial duties such as cleaning office areas, classrooms, hallways, lobbies, breakrooms/cafeterias, restrooms, elevators, stairways, locker rooms, and other assigned work areas.
• Trains new employees in janitorial processes, customer service, safety, and quality standards.
• Mailroom Oversees the sorting and distribution of incoming mail to appropriate departments, tracking outgoing mail and package shipments, and verifies and confirms shipping information of mail and packages.
• Ensures the achievement of customer service levels through employee training and communication: delivery times, accuracy, and quality.
• Grocery Assists in making decisions involving customers, team members, operational issues, priority setting, compliance with company contracts, and all areas of the location.
• Directs the activities of workers involved in inventory maintenance, receiving, stocking, rotating products, and general cleanliness of the store.

Required Competencies

Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.

• People Management - Enables direct reports and co-workers to grow and succeed through feedback, instruction, and encouragement to ensure their success and the accomplishment of departmental goals.
• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
• Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication Skills - Gives full attention to what other people are saying, taking time to recognize the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reads and comprehends basic written sentences and paragraphs in work-related documents.
• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Preferred Competencies Industry Expertise - Has performed in a hands-on role in any or all of the following fields: housekeeping, floor care, construction clean up, retail, or mailroom.
• Disability Awareness – Has familiarity working with diverse populations including people with developmental and/or physical disabilities to accomplish departmental goals.
• Quality Standards - Has expertise in quality assurance base standards, requirements, specifications, and guidelines to ensure that products, services, and processes are of good quality and fit for purpose.
• Safety Awareness - Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions. Moderate to Hard Physical Work - is regularly required to walk and frequently required to use hands to finger, handle, or feel; reaches with hands and arms. The employee is occasionally required to stoop, kneel, or crouch and must occasionally lift and/or move up to 50 pounds. Can manage frequent exposure to dust, dirt, debris, dust particles in the air, and varying air temperatures. The noise level is generally low. Visual Acuity - Has close and distance vision abilities and is able to adjust focus.

Background Screening

All candidates must pass a pre-employment background check.

Benefits

• Continuing education and leadership development
• Comprehensive health plan
• Vacation as well as sick time
• Life, dental and vision insurance
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums

Mission and Values

Mission and Values: click here Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled CommercialServices1 Since 1930, Goodwill of Central & Southern Indiana has helped individuals become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. We change lives every day by empowering people to increase their independence and reach their potential. As employees, we thrive and work as a team living and breathing Goodwill’s values. When becoming an employee, you can expect to embrace the values of Innovation, The Value of the Individual, Learning, Employment, Self-Sufficiency, and Lasting Impact. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. Goodwill Legacy Group participates in E-Verify. All individuals hired will be required to complete the federal employment eligibility verification process. Please review the E-Verify Participation and Right to Work here. If you need a reasonable accommodation for any part of the application process, please email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. To check the status of your application, login to your account and you will see your status by job or email the Applications team at [e-mail]