Evaluation and Quality Assurance Director

Shelby American, Inc.; Fairfax Station (VA); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a dynamic, employee-owned company as the Evaluation and Quality Assurance Director, where you will lead the design and improvement of evaluation methodologies for military training. This fully remote position offers the opportunity to impact service members' academic journeys positively. You will ensure that evaluation outputs meet rigorous academic standards and support continuous improvement initiatives. Collaborate with a passionate team dedicated to empowering career advancement and enhancing economic mobility. If you're ready to make a difference in the lives of military service members and veterans, this role is perfect for you.

Benefits

100% employee ownership through ESOP

Comprehensive medical, dental, and vision coverage

Generous PTO policy with 11 paid holidays

Paid family leave for new parents

Access to 401(k) retirement plan

Monthly reimbursement for high-speed internet

Fully remote work with flexible scheduling

Sponsored professional development and training

Fun and inclusive culture with virtual team events

Qualifications

• 10+ years of experience in academic evaluation and quality assurance.
• Master’s degree required; Doctorate preferred.
• Experience leading teams in education or government contexts.

Responsibilities

• Lead evaluation methodology design for military training and occupational experiences.
• Oversee quality assurance metrics and maintain compliance with accreditation standards.
• Supervise evaluation teams and ensure high performance across operations.

Skills

Academic Evaluation

Instructional Quality

Accreditation Standards

Quality Assurance Programs

Data Analytics

Leadership

Education

Master’s degree in Education or related field

Doctorate preferred

Tools

Power BI

Job description

All Jobs > Evaluation and Quality Assurance Director

Evaluation and Quality Assurance Director
Fully Remote • United States • Client Delivery

Full-time

Description

Company Overview

SOLID (Solutions for Information Design, Inc.) is a dynamic, 100% employee-owned company committed to workforce development, credentialing, and innovative application design. For over two decades, SOLID has supported federal, commercial, and nonprofit clients—developing tools that empower career advancement and improve economic mobility.

We are trailblazers in supporting U.S. military service members and veterans, helping them translate their skills into civilian career opportunities. Our work includes the development of digital tools, policy analysis, and consulting services that bridge the gap between military experience and civilian credentials. We take pride in our collaborative, flexible, and family-friendly culture, ensuring our team has the support they need to thrive.

Position Overview

The Evaluation and Quality Assurance Director is a senior-level role responsible for leading the design, execution, and continuous improvement of the evaluation methodology for military training and occupational experiences. This position ensures that evaluation outputs meet the highest academic standards and are aligned with national accreditation requirements, delivering credible and equitable outcomes for service members seeking college credit for prior learning (CPL). This position also directly supervises multiple employees, ensuring cohesive operations and high performance across the evaluation lifecycle.

Key Responsibilities

Evaluation Design & Oversight

1. Lead the development and implementation of evaluation methodologies for military course, occupational, and community reviews in accordance with standards and DoDI 1322.25.
2. Oversee the execution of reviews, ensuring consistent application of psychometrically sound evaluation rubrics and practices.
3. Support SME teams in executing reviews and ensuring assessment criteria and findings are psychometrically sound, statistically significant, transparent, and aligned to academic frameworks.

Quality Assurance

1. Design and maintain a Quality Control Plan (QCP) that governs all aspects of evaluation preparation, execution, and reporting.
2. Develop and track quality assurance metrics, including evaluation accuracy, completeness, reviewer reliability, and stakeholder satisfaction.
3. Lead post-review quality control processes, ensuring the validity and reliability of college credit recommendations and evaluation outputs.

Accreditation Compliance

1. Engage with national and professional accreditors to ensure evaluation practices align with academic quality assurance and credentialing standards.
2. Maintain expertise in accreditation standards and incorporate best practices in evaluation design and reporting.

Stakeholder Engagement & Reporting

1. Present evaluation methodology, findings, and quality trends quarterly to stakeholders.
2. Collaborate with the Program Manager and COR to resolve evaluation-related concerns and support continuous improvement initiatives.
3. Contribute to curriculum summits, working groups, and symposia focused on advancing CPL practices and acceptance.
4. Contribute to strategic reporting, data reviews, and outcome analyses in support of deliverables.

Data Integrity & Recordkeeping

1. Ensure the security and integrity of generated academic records.
2. Support the development and maintenance of the Military Guide and project portal to reflect accurate, user-centered, and standards-aligned outputs.
3. Oversee QA audits of evaluation data and final outputs, including Credit Recommendation Reports (CRRs) and evaluation summaries.
4. Collaborate with engineering and data teams to ensure data security, integrity, and availability in the project portal and Military Guide.
5. Directly manage and mentor employees on the project team, fostering collaboration and accountability.
6. Provide leadership across cross-functional activities including review scheduling, SME coordination, and data reporting.
7. Ensure staff alignment with project goals, deliverables, and timelines.

Required Qualifications:

1. U.S. Citizenship required; must be eligible for a Tier 3 (T3) background investigation for Position of Trust
2. Master’s degree in Education, Educational Assessment, Statistics or Data Analytics, Curriculum & Instruction, or a related field (Doctorate preferred).
3. 10+ years of experience in academic evaluation, instructional quality, accreditation, as well as credit for prior learning (CPL) principles and postsecondary academic frameworks.
4. Demonstrated experience leading evaluation teams and quality assurance programs in education or government contexts.
5. Proven experience supervising professional staff and managing multidisciplinary teams.
6. Familiarity with regional accreditation standards (e.g., MSCHE, SACSCOC, WASC, HLC), ANSI standards, and other industry-standard accrediting organizations.

Preferred Qualifications:

1. Experience with military education programs and prior learning assessment (PLA).
2. Familiarity with DoD Voluntary Education programs and the Joint Services Transcript (JST).
3. Experience working with faculty subject matter experts (SMEs) and coordinating review panels.
4. Proficiency in using data visualization/reporting tools such as Power BI.

This position is contingent upon a contract award.

Why Join SOLID? At SOLID, we offer more than just a job—we offer ownership. As a 100% employee-owned company through our Employee Stock Ownership Plan (ESOP), every team member has a personal stake in our success and a voice in how we grow.

Benefits include:

1. 100% employee ownership through our ESOP
2. Comprehensive medical, dental, and vision coverage
3. Generous PTO policy with 11 paid holidays annually
4. Paid family leave for new parents
5. Access to 401(k) retirement plan
6. Monthly reimbursement for high-speed internet
7. Fully remote work with flexible scheduling
8. Sponsored professional development and training
9. A fun and inclusive culture with regular virtual team events

Salary will be commensurate with experience and education.

This position will require and is dependent on the successful completion of a criminal background check.

SOLID is committed to ensuring equal employment opportunities for all employees and applicants for employment. As an Equal Opportunity Employer, we do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

In compliance with the Equal Opportunity Clause §60-1.35, SOLID ensures that employees and applicants are not restricted from discussing or disclosing their compensation or the compensation of other employees or applicants. Our policies do not prohibit, or tend to prohibit, employees or applicants from discussing or disclosing their compensation.

All employees and applicants will have access to our nondiscrimination provision, which is included in our employee manuals and handbooks and posted in conspicuous places or electronically where they are readily available.