EV Service Technical Specialist-Weekends

Orange EV; Kansas City (KS); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Orange EV seeks an Electric Vehicle Service Technical Specialist to support field technicians and diagnose complex vehicle issues. You will work with product engineering to create tools that educate and advance knowledge of diagnostics and repair for electric powertrains.

The role emphasizes high-voltage safety, hands-on troubleshooting, and collaboration across engineering and manufacturing teams. Travel may be required.

Qualifications

• High-voltage safety certification familiarity and live-dead-live testing approach.
• Experience writing procedures, troubleshooting guides, and service bulletins.
• Strong knowledge of lithium-ion battery health, BMS, and thermal management.

Responsibilities

• Assist technicians via phone, video, or in person with diagnosis and repair.
• Develop technical training materials including Troubleshooting Guides and Service Manuals.
• Provide daily technical support to Orange EV Field Service and Customer Technicians.
• Collaborate with Manufacturing and Service Team Members on current and future programs.
• Support Product Engineering with diagnostics tools and education initiatives.
• Set up diagnostic computers and tooling for service work.

Skills

High-Voltage Safety

Writing and Communication

Battery Technology

Diagnostic Tools & Software

Powertrain Systems

Pneumatic and Hydraulic Systems

Education

Bachelor's degree or Technical Certification in related field

Tools

CAN Diagnostics

HV Diagnostic Tools

Job description

EV Service Technical Specialist

30+ days ago Requisition ID: 1977

Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

We are looking for an Electric Vehicle Service Technical Specialist with a passion for product design, development, and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.

**This position requires working either Tuesday - Friday in office and Saturday remote or Sunday remote and in office Monday - Thursday. Shift differential compensation is included for the weekend work day.**

Position Responsibilities

• Assist technicians via phone, video call or in person with diagnosis and repair
• Assist in development of technical training materials including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.
• Daily Technical support of Orange EV Field Service and Customer Technicians
• Hands-on collaboration with Manufacturing and Service Team Members
• Working integrally with the Product Engineering Departments on current and future product programs
• Service Diagnostic Computer and Tooling setup

Position Qualifications

• Bachelor's degree or Technical Certification in related field preferred.
• 4+ years of Automotive or related technical experience.
• Occasional travel may be required.
• High-voltage safety certification (e.g., NFPA 70E or OEM-specific HV credentials) preferred.
• ASE L3 (Light Duty Hybrid/Electric Vehicle) or equivalent manufacturer-specific credentials preferred.
• Physical requirements include occasional field work and ability to lift components up to 50lbs.

Key Technical Skills

• High-Voltage Safety: Mastery of "Lockout/Tagout" (LOTO) procedures and the "Live-Dead-Live" testing methodology to ensure high-voltage systems (300V-800V) are safely de-energized before repair.
• Writing and Communication: Development and creation of written procedures and bulletins as well as live phone support of field technicians. Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams). Technical writing experience is a plus.
• Battery Technology: Expertise in lithium-ion battery health, including cell balance, thermal management, and Battery Management Systems (BMS).
• Diagnostic Tools & Software: Proficiency with digital multimeters (DMMs), HV Isolation diagnostics, and Controller Area Network (CAN) diagnostics.
• Powertrain Systems: Understanding the interaction between inverters, controllers, and electric motors.
• Pneumatic and Hydraulic Systems: Working knowledge of pneumatic braking systems and hydraulic power steering and component systems

Orange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.

EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity