EUS Support Operations Analyst (All genders)

Entain / GVC Holdings; United States; Remote; EUR 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an EUS Support Operations Analyst, where you will play a key role in managing IT support for both local and remote users. This fixed-term contract offers a competitive salary and a comprehensive benefits package, including healthcare support and development opportunities. You will work collaboratively across all sites, prioritizing critical support requests and overseeing IT projects. This is a fantastic opportunity to be part of a dynamic team that values innovation and inclusivity while providing essential services that enhance the user experience.

Benefits

Regular bonus

Healthcare support

ShareSave scheme

Great development opportunities

Wellbeing support

Qualifications

• Strong IT service support experience in a large corporate environment.
• Technical expertise with Microsoft products and cloud services.

Responsibilities

• Provide IT support for local and remote users, focusing on infrastructure.
• Manage assets for desktops, laptops, and mobile devices.

Skills

IT service support experience

Microsoft products (Active Directory, Teams, O365, SCCM)

Cloud services (O365, Azure)

Windows OS, MAC OSX

Networking technologies (LAN, TCP/IP, DNS)

Desktop deployment and application packaging

VoIP and H323

Job description

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

We are looking for an EUS Support Operations Analyst, you will manage and support the IT workplace for internal customers, including desktop infrastructure at local sites and remote employees.

This is a Fixed Term Contract for 9 months

You will report to the Team Lead EUS Location or Head of EUS Support Services and collaborate across all sites.

Key Responsibilities:

• Provide IT support for both local and remote users, focusing on the IT workplace and infrastructure.
• Prioritize VIP and business-critical department support requests.
• Monitor and report on local and global IT projects.
• Manage assets for desktops, laptops, and mobile devices.
• Oversee software license management and procure necessary hardware and software.
• Create and update documentation and Knowledge Base articles.
• Implement and support global IT projects.
• Interact with internal customers, external service providers, IT teams, and business departments.

Qualifications

• Strong IT service support experience in a large corporate environment.
• Technical expertise with MCP or equivalent in:
  • Microsoft products (Active Directory, Teams, O365, SCCM)
  • Cloud services (O365, Azure)
  • Windows OS, MAC OSX, and applications
  • Desktop deployment and application packaging
  • Networking technologies (LAN, TCP/IP, DNS)
• Experience with OS X Server, OpenDirectory, Mac administration, VoIP, and H323.
• Driven, self-motivated, and able to handle 24/7 pressure.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Minimum salary of 45k euro gross (pro rata) dependant upon experience
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.