EUC Operations Lead

Faraday; Stamford (CT); Remote; USD 117,000 - 195,000; Full time

Job summary

An established industry player is seeking a talented EUC Operations Lead to drive innovation in end-user technologies. This role involves collaborating with stakeholders to shape the vision for device management, ensuring seamless integration with a cloud-native approach. You will lead the design of scalable solutions while fostering relationships across teams to align with cybersecurity mandates. This position offers the chance to work in a dynamic environment, where your technical expertise will have a significant impact on the organization's IT landscape. Join a company that values diversity and is committed to creating an inclusive workplace for all employees.

Qualifications

• 7+ years of IT experience with a focus on end-user technologies.
• Strong knowledge of modern device management and troubleshooting.

Responsibilities

• Collaborate on vision and roadmap for end-user technologies.
• Lead design and implementation of scalable enterprise data solutions.

Skills

GPO

Windows Update for Business

Windows 11 troubleshooting

Intune

Autopilot

MECM

Networking concepts

Server and storage concepts

SCCM Packaging

VDI technologies (Citrix, AVD)

SCCM Task Sequence

MDM platform knowledge

Incident management

Analytical skills

Leadership skills

Interpersonal skills

Education

Bachelor's degree in IT or related field

Tools

Intune

Autopilot

MECM

SCCM

Citrix

AVD

Job description

Shape Your Future With Us

General Re Corporation, a subsidiary of Berkshire Hathaway Inc., is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. It owns General Reinsurance Corporation and General Reinsurance AG, which conducts business as Gen Re.

Gen Re delivers reinsurance solutions to the Life/Health and Property/Casualty insurance industries. Represented in all major reinsurance markets through a network of 38 offices, we have earned superior financial strength ratings from each of the major rating agencies.

Gen Re currently offers an excellent opportunity for an EUC Operations Lead to an appropriately qualified individual within the Global IT Services. This role may be performed remotely within the United States.

Role Description

We are looking for a talented and motivated EUC Operations Lead to join our team. We are looking for someone who has good knowledge on modern device management technologies like Intune, Autopilot and Windows cloud PCs.

Responsibilities:

• Collaborate with stakeholders to identify the vision and roadmap for end-user technologies.
• Craft and refine the overall EUC design and architecture, ensuring seamless integration and alignment with our cloud-native approach.
• Manage EUC aspects across the organization’s data systems, including data governance, data mastering, and metadata management.
• Foster relationships and work closely with cybersecurity and other teams across the enterprise to ensure alignment with all mandates and requirements.
• Lead the design and implementation of scalable, cost-effective enterprise data solutions that are flexible and future-proof.
• Proactively anticipate technological advancements and effectively communicate potential impacts and requirements to leadership and cross-functional teams.
• Gain a deep understanding of the current organizational-wide architecture to identify areas for enhancement.
• Determine key business drivers and necessary technological capabilities to achieve an optimal EUC framework.
• Collaborate with partner teams to articulate use cases, objectives, and architectural designs that support business goals.

Role Qualifications and Experience

• At least 7 years of technical experience in the IT field, specifically related to the technologies and responsibilities of this position.
• Experience collaborating with the technical project teams and business partners to collect, clarify, and translate technical details into practical, informative messages and forward directions.

Skills:

• Strong Knowledge on GPO, Windows Update for Business
• Strong Windows 11 troubleshooting knowledge
• Strong knowledge in Intune, Autopilot and MECM
• Understanding of wider IT concepts – networking, server, and storage etc.
• SCCM Packaging knowledge
• Strong Knowledge on VDI technologies like Citrix, AVD and Windows cloud PC
• SCCM Task Sequence knowledge
• Excellent organizational, leadership, management, facilitation, and communications skills.
• Highly developed interpersonal and team leadership skills. Excellent negotiation, communication skills.
• Excellent analytical and decision-making skills.
• Strong MDM platform knowledge.
• Experience managing incidents and requests.
• Be able to prioritize issues, pay attention to detail, use independent judgment and provide relevant information to assist in decision-making processes.
• Experience in a fast-paced support environment.
• Experience with incident ticket systems.
• Experience in embedding best practices into BAU work.

Certifications:

• Microsoft 365 Certified: Endpoint Administrator Associate
• Citrix Certified Professional (CCP)

Salary Range

117,000.00 - 195,000.00 USD

The annual base salary range posted represents a broad range of salaries around the US and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training.

Our Corporate Headquarters Address

General Reinsurance Corporation
400 Atlantic Street, 9th Floor
Stamford, CT 06901 (US)

At General Re Corporation, we celebrate diversity and are committed to creating an inclusive environment for all employees. It is the General Re Corporation's continuing policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, sex (including childbirth or related medical conditions), religion, national origin or ancestry, age, past or present disability, marital status, liability for service in the armed forces, veterans' status, citizenship, sexual orientation, gender identity, or any other characteristic protected by applicable law. In addition, Gen Re provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.