ETS Operations Lead, ETS

Lipscomb University; Nashville (TN); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Lipscomb University seeks an Operations Lead to oversee the technical workforce for events. Responsibilities include managing hybrid teams across sound, lighting, and video disciplines, optimizing workflows, and ensuring quality service delivery for University events.

The ideal candidate will have 5-10 years of experience in technical support and labor management, capable of cultivating team culture and strong relationships across the University. This role may require minimal travel for specific events.

Qualifications

• 5 to 10 years of multifaceted technical support and labor management.
• Experience with Sound, Lighting, and Video Production.
• Ability to foster a positive team culture.

Responsibilities

• Oversee day-to-day activities of a hybrid technical workforce.
• Ensure quality service delivery for University events.
• Cultivate strong partnerships across departments.
• Coordinated logistics for events of all sizes.

Skills

Technical support management

Event production

Team leadership

Relationship building

Logistics coordination

Job description

University Main Campus
1 University Park Dr
Nashville, TN 37204, USA

Looking for an individual to fill the critical leadership role of Operations Lead of ETS reporting to the AVP of ETS, responsible for maintaining the team’s stability, performance, and culture. This position orchestrates the day‑to‑day activities of a hybrid technical workforce across Sound, Lighting, and Video Production, ensuring optimized workflows and consistent service standards for University events. As a vital bridge between ETS and the broader University community, the Lead cultivates strong partnerships and manages complex logistics to ensure operational readiness for event support of all sizes. By providing direct coaching and technical leadership, the Operations Lead ensures seamless continuity and prevents disruption to essential workflows.

Key Responsibilities and Business Need

1. Team Management and Oversight

Reporting to the AVP of ETS, the Operations Lead orchestrates the day-to-day activities of the technical workforce across sound, lighting, and video disciplines. This role is essential for optimizing workflows, balancing resources, and ensuring the team consistently meets deadlines and event service standards.

2. Hybrid Workforce Management

A pivotal aspect of this role is the daily management of a hybrid workforce, overseeing both full‑time staff and freelance technicians. This position ensures the ETS team maintains the agility required for variable workloads, scheduling, and rapid‑response scenarios, providing seamless continuity for all technical event support.

3. University Community Relationship Building

As a bridge between ETS and the broader University, the Operations Lead cultivates strong partnerships with departments, faculty, staff and University‑sponsored events—directly enabling consistent, high‑quality service delivery and a visible ETS presence.

4. Event Support and Execution

This role contributes directly to event setup and technical support in service of ETS’s mission. The Operations Lead ensures appropriate staffing, coordinated logistics, and full operational readiness for events of all sizes, preserving both quality and continuity across a high volume of requests.

5. Driving Positive Team Culture

The Operations Lead contributes significantly to fostering a positive, collaborative, and inclusive team culture. Through direct engagement, coaching, and communication, this role helps maintain morale, promote team cohesion, retention, and embodies ETS values.

Travel Required

YES (minimal, but might be necessary for the annual Board of Trustee Retreat)

Work Experience

5 to 10 years of multifaceted technical support and labor management of events and projects involving Sound, Lighting, and Video Production.

Qualifications

5 to 10 years of multifaceted technical support and labor management of events and projects involving Sound, Lighting, and Video Production.

Equal Opportunity Employer
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