ETQ Application Developer / Administrator

AFL; Duncan (SC); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in the telecommunications industry is seeking an ETQ Application Developer / Administrator. This fully remote role involves supporting a compliance system and driving continuous improvement across various business units. Ideal candidates will have a strong background in technical qualifications, coupled with excellent communication and problem-solving skills.

Benefits

Flexible time off policy

401K Company match (up to 4%)

Tuition reimbursement programs

Excellent medical, dental, vision, and life insurance options

Career advancement opportunities

Qualifications

• Expérience dans l'administration et la configuration de la plateforme ETQ Reliance est un plus.
• Compétences de base en scripting Python et compréhension SQL.
• Connaissance des systèmes de gestion Qualité/EHS.

Responsibilities

• Organiser et faciliter des sessions de collecte des besoins avec les parties prenantes.
• Développer le curriculum de formation et exécuter des sessions de formation.
• Gérer tous les tickets de support technique soumis par les utilisateurs.

Skills

Customer Service Orientation

Problem Solving

Teamwork

Communication

Analytical Skills

Education

Bachelor's degree or equivalent work experience

Tools

ETQ Reliance

Python

SQL

JavaScript

Microsoft Office

Service Now

Job description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

We are seeking an ETQ Application Developer / Administrator to join our Information Technology team reporting to the ETQ Team Lead. This position is a fully remote opportunity that will be able to work from anywhere in the United States, but the candidate must be able to work 8am–5pm Eastern Time. Some travel is required and may be up to 25% per project and business need.

The individual will inherit our well-established Quality Management and Environmental Health and Safety compliance system. The candidate will work in cross-functional teams made up of partners from Manufacturing, EHS, Quality, and IT to support business initiatives and compliance obligations. We seek an individual driven to take the initiative to not only maintain these systems but who also has the vision to drive continuous improvement and adoption across the organization.

The Developer will own all system responsibilities from the daily administrative support activities to the development of new forms and workflows. Modifications and new features will require this individual to write new script and/or modify existing script within the ETQ Reliance platform. This individual will work closely with the software vendor to execute annual upgrades as well as to install periodic patches as they are required.

Responsibilities

The responsibilities for this position include:

• Organize and facilitate requirements gathering sessions with Quality, Environment, Health & Safety, and Manufacturing stakeholders
• Develop training curriculum and execute training sessions with end-users
• Participate in all areas of system implementation life cycles
• Working with Business teams to develop the initial Business Case and seek buy-in from a broader set of Business, IT and Quality stakeholders
• Work as part of the IT organization to develop and design roadmaps for system enhancements and integrations
• Define testing, data migration, global deployment approach
• Manage all helpdesk support tickets submitted by end-users pertaining to ETQ

Technical Qualifications

The ideal candidate will possess the following technical qualifications:

• Bachelor’s degree or equivalent work experience
• Experience administrating and configuring in the ETQ Reliance platform is a plus (but not required for technically experienced candidates)
• Basic scripting in Python
• Basic understanding of SQL
• Knowledge of database backup/recovery practices
• JavaScript (very basic and minimally used)
• Familiarity with Quality/EHS Management Systems
• Microsoft Office suite
• Service Now

Additional Qualifications

• Strong customer service orientation.
• Ability to conduct research into systems issues and problem solve.
• Strong teamwork and interpersonal skills and ability to communicate across width and breadth of company.
• Excellent written, listening, and oral communication skills.
• Ability to communicate ideas in both technical and business language.
• Self-motivated, driven and proactive.
• Excellent analytical and creative problem-solving skills.
• Ability to think Logically with a keen attention to detail.
• Strong self-organizational skill.
• Ability to simultaneously prioritize across multiple projects and user support requests.
• Demonstrate curiosity, drive and a willingness to learn.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.