ETQ Application Developer / Administrator

America Fujikura Ltd.; Duncan (SC); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in fiber optic solutions is seeking an ETQ Application Developer / Administrator to support their Quality Management and EHS compliance systems. This fully remote role offers the chance to work collaboratively across departments and drive continuous improvements while enjoying excellent benefits and a supportive work environment.

Benefits

Flexible time off policy

401K Company match (up to 4% - dollar for dollar)

Professional development, training, and tuition reimbursement programs

Excellent medical, dental, vision, and life insurance policy options

Opportunities for career advancement

Qualifications

• Experience administrating and configuring in the ETQ Reliance platform is a plus.
• Familiarity with Quality/EHS Management Systems.
• Ability to conduct research into systems issues and problem solve.

Responsibilities

• Organize and facilitate requirements gathering sessions with stakeholders.
• Develop training curriculum and execute training sessions with end-users.
• Manage all helpdesk support tickets submitted by end-users pertaining to ETQ.

Skills

Basic scripting in Python

Basic understanding of SQL

Microsoft Office suite

Strong customer service orientation

Excellent written, listening, and oral communication skills

Excellent analytical and creative problem-solving skills

Education

Bachelor’s degree or equivalent work experience

Tools

ETQ Reliance platform

Service Now

Job description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

We are seeking an ETQ Application Developer / Administrator to join our Information Technology team reporting to the ETQ Team Lead. This position is a fully remote opportunity that will be able to work from anywhere in the United States, but the candidate must be able to work 8am–5pm Eastern Time. Some travel is required and may be up to 25% per project and business need.

The individual will inherit our well-established Quality Management and Environmental Health and Safety compliance system. The candidate will work in cross-functional teams made up of partners from Manufacturing, EHS, Quality, and IT to support business initiatives and compliance obligations. We seek an individual driven to take the initiative to not only maintain these systems but who also has the vision to drive continuous improvement and adoption across the organization.

The Developer will own all system responsibilities from the daily administrative support activities to the development of new forms and workflows. Modifications and new features will require this individual to write new script and/or modify existing script within the ETQ Reliance platform. This individual will work closely with the software vendor to execute annual upgrades as well as to install periodic patches as they are required.

Responsibilities

The responsibilities for this position include:

• Organize and facilitate requirements gathering sessions with Quality, Environment, Health & Safety, and Manufacturing stakeholders
• Develop training curriculum and execute training sessions with end-users
• Participate in all areas of system implementation life cycles
• Working with Business teams to develop the initial Business Case and seek buy-in from a broader set of Business, IT and Quality stakeholders
• Work as part of the IT organization to develop and design roadmaps for system enhancements and integrations
• Define testing, data migration, global deployment approach
• Manage all helpdesk support tickets submitted by end-users pertaining to ETQ

Technical Qualifications

The ideal candidate will possess the following technical qualifications:

• Bachelor’s degree or equivalent work experience
• Experience administrating and configuring in the ETQ Reliance platform is a plus (but not required for technically experienced candidates)
• Basic scripting in Python
• Basic understanding of SQL
• Knowledge of database backup/recovery practices
• JavaScript (very basic and minimally used)
• Familiarity with Quality/EHS Management Systems
• Microsoft Office suite
• Service Now

Additional Qualifications

• Strong customer service orientation.
• Ability to conduct research into systems issues and problem solve.
• Strong teamwork and interpersonal skills and ability to communicate across width and breadth of company.
• Excellent written, listening, and oral communication skills.
• Ability to communicate ideas in both technical and business language.
• Self-motivated, driven and proactive.
• Excellent analytical and creative problem-solving skills.
• Ability to think Logically with a keen attention to detail.
• Strong self-organizational skill.
• Ability to simultaneously prioritize across multiple projects and user support requests.
• Demonstrate curiosity, drive and a willingness to learn.