Estonian Speaking Customer Support for Consumer Goods Department

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A consumer goods consultancy is seeking an Estonian Speaking Customer Support Representative to assist Estonian-speaking customers with product inquiries and support. This junior role offers a competitive salary, relocation package, and various benefits including paid training and health insurance. Ideal candidates should be fluent in Estonian and English and possess strong communication skills.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Free Greek Course

More Benefits and Discounts

Qualifications

• Fluency in Estonian and English, both written and verbal.
• Previous experience in customer support, preferably in consumer goods or retail.
• Ability to handle multiple inquiries efficiently in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in Estonian via phone, email, and chat.
• Assist customers with questions about product information, order status, and returns.
• Document customer interactions and solutions accurately in our CRM system.

Skills

Fluency in Estonian

Fluency in English

Excellent communication skills

Problem-solving abilities

Customer-focused mindset

Job description

Mercier Consultancy is thrilled to announce an opening for an Estonian Speaking Customer Support Representative for our Client's Consumer Goods Department! In this important Junior role, you will serve as the primary point of contact for our Estonian-speaking customers, providing them with top-notch support and assistance regarding our wide range of consumer products. Your fluency in Estonian will be crucial in delivering an exceptional customer experience.

This position is perfect for individuals who are passionate about consumer goods and are eager to help customers solve problems and make informed decisions.

Responsibilities

• Respond to customer inquiries in Estonian via phone, email, and chat
• Assist customers with questions about product information, order status, and returns
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with internal teams to address and resolve customer issues
• Provide detailed information about products and promotions
• Gather and relay customer feedback to improve services and product offerings
• Participate in training sessions to enhance knowledge of consumer goods

• Fluency in Estonian and English, both written and verbal
• Previous experience in customer support, preferably in consumer goods or retail
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a commitment to delivering high-quality service
• Ability to handle multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and software

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...