Estonian Customer Service Representative - Athens

speakit; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A client-focused company is seeking an Estonian Customer Service Representative to join their team in Greece. The role involves assessing customer needs, providing accurate information, and enhancing customer experience. Required skills include fluency in Estonian and English, excellent communication abilities, and flexibility for shift work. This position offers a competitive remuneration package and opportunities for career development.

Benefits

Excellent remuneration package

Outstanding health care medical plan

Career development opportunities

A friendly and modern working environment

Qualifications

• Experience as a Customer Service Representative or similar role appreciated.
• Familiarity with the gaming industry is a plus.
• Flexibility to work on shift rotation.

Responsibilities

• Identify and assess customers’ needs.
• Provide accurate information using the right methods.
• Meet personal/customer service team targets.

Skills

Fluency in Estonian (verbal and written)

Fluency in English (verbal and written)

Excellent phone etiquette

Excellent verbal, written, and interpersonal skills

Ability to multi-task and prioritize work

Computer literacy

Job description

Overview

On behalf of our client, we are looking for the next Estonian Customer Service Representative to join their team in Greece!

Are you a problem-solver with good communication skills?

If yes, then this job opportunity might be for you!

As an Estonian Customer Service Representative you will:

• Identify and assess customers’ needs
• Provide accurate, valid and complete information by using the right methods and tools
• Meet personal/customer service team targets
• Keep records of customer interactions, comments and complaints
• Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
• Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
• Enhance customer experience by gathering customer feedback and share with the Product teams

Qualifications

• Fluency in Esthonian (verbal and written)
• Fluency in English (verbal and written)
• Experience as a Customer Service Representative or similar CS role is appreciated
• Familiarity with the gaming industry is a plus
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, prioritize, and prioritize work
• Computer literacy
• Flexibility to work on shift rotation

Benefits

• Excellent remuneration package
• Outstanding health care medical plan
• Career development opportunities
• A friendly and modern working environment

Only CVs in English will be reviewed