Estimator/ Sales

Mr. Handyman of E. Nashville & Hendersonville; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company van

Back office scheduling and billing

Office team for customer calls

Flexible hours

iPad and tech support; ServiceTitan

Job summary

Mr. Handyman of E. Nashville & Hendersonville in Knoxville, TN is seeking an experienced Estimator/Sales professional to manage and supervise our service professionals while delivering exceptional customer service.

You will conduct on-site visits to residential and commercial locations, write clear estimates within 24 hours, discuss budgets and scope, and build life-long customers through the Mr. Handyman Way.

Qualifications

• Live within the area (Knoxville, TN)
• 8+ years of paid industry experience
• Insurable to drive company vehicle
• Complete a background check
• Professional appearance
• Strong communication skills

Responsibilities

• On-site visits to residential and commercial locations; gather details and discuss budget range.
• Write clear estimates; target turnaround under 24 hours.
• Explain scope and costs; manage customer expectations.
• Create life-long customers by delivering a great experience and following the Mr. Handyman Way.

Skills

Carpentry

Painting

Drywall

Plumbing

Electrical

Communication

Customer service

ServiceTitan

Tools

ServiceTitan

Job description

8081 Kingston Pike, KNOXVILLE, Tennessee, 37919, US

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team of professionals so we can continue to be one of the most well‑respected home repair and maintenance companies in the country. We’re looking for an experienced craftsman to manage and supervise our world‑class Service Professionals, while taking excellent care of our customers.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry‑leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Company-supplied van including maintenance and fuel
• A back office that takes care of scheduling and billing
• An office team that answers all calls and helps you take care of the customers
• Flexibility with hours so you can take care of life’s important events
• Your own iPad and technology support for using our state‑of-the‑art internal system, ServiceTitan
• And so much more…

Your Responsibilities As An Estimator/ Sales

• On site visits and phone conversations with customers- You’ll be making in Person visits to residential and commercial locations. Gather details about what the customer needs done. Discuss a budget range with the customer. Our typical project ranges from two hours to two days.
• Office Duties- Write clear and descriptive estimates. Prefered turn around time between site visit and completion of estimate should be under 24 hours.
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with our Service Professionals and customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work – We guarantee all our work for one year. The work needs to be done correctly, the first time.
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
• Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You

• Culture alignment
• Rockstars only
• Bought into the vision
• Meets our expectations

To Succeed in this Role

• You’ll need a strong knowledge of both residential and commercial products and repair processes.
• You’ll need to self‑manage as you’ll often be working on your own.
• You’ll need to speak with customers and provide excellent customer service.
• You’ll need the ability to use technology (iPad and computer).
• You’ll need to document the job while following our process, the Mr. Handyman Way.

Job Requirements

• Live within the area
• Have 8+ years of paid industry experience
• Solving problems must come easily to you
• Be insurable for driving our vehicle
• Complete a background check
• Professional appearance
• Strong communication skills

As an experienced Estimator/ Sales Person, you have strong proficiency in the following

• Carpentry, Painting, Drywall experience
• General plumbing and electrical knowledge
• General carpentry knowledge
• Ability to formulate and follow a plan in an efficient manner
• Construction estimating skills
• Desire to train and build with a team of strong Service Professionals

Benefits & Pay

The pay range for this position will be a combination of a base with a commission based on sales and is dependent on your experience