Estimator / Project Sales Specialist

Pro Serv Food Equipment; Matthews (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Vision insurance

Job summary

Pro-Serv Facility Solutions in New Bern, NC is seeking a driven Estimator / Project Sales Specialist to join our team.

You will own the entire process—from reviewing technician deficiencies to creating professional estimates, presenting solutions to customers, and helping close the sale—to build a rewarding career with unlimited growth potential.

Qualifications

• Commercial service or estimating experience preferred.
• HVAC, refrigeration, food equipment, plumbing, electrical, or construction estimating experience is a plus.
• Strong computer skills.
• Excellent written and verbal communication.
• Ability to multitask in a fast‑paced environment.
• Self‑motivated with a sense of urgency.
• Professional customer service skills.
• Sales experience is a major plus, but we can teach the technical side to the right candidate.

Responsibilities

• Review technician recommendations and inspection reports.
• Build accurate repair, replacement, and project estimates.
• Price labor, materials, equipment, and subcontractors.
• Ensure estimates are complete, accurate, and profitable.
• Contact customers to explain recommended repairs.
• Follow up on outstanding estimates and move them through the sales pipeline.
• Coordinate with dispatch, parts, service managers, and technicians.
• Maintain accurate records within NetSuite.

Skills

Estimating experience

Sales experience

Customer service skills

NetSuite familiarity

Strong communication

Multitasking

Organizational skills

Problem solving

Tools

NetSuite

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Vision insurance

Pro-Serv Facility Solutions

Location: New Bern, NC (Corporate Office)

Turn Problems Into Solutions. Turn Quotes Into Revenue.

Pro-Serv Facility Solutions is one of the fastest-growing commercial HVAC, refrigeration, food equipment, and facility service companies in the Carolinas. We don't just repair equipment—we help businesses stay operational.

We're looking for a driven, organized, and customer‑focused Estimator / Project Sales Specialist to join our team.

This isn't a desk job where you simply build estimates. You'll own the entire process—from reviewing technician deficiencies to creating professional estimates, presenting solutions to customers, following up consistently, and helping close the sale.

If you're competitive, organized, love solving problems, and enjoy helping customers make decisions, this is an opportunity to build a rewarding career with unlimited growth potential.

What You'll Do

Create Professional Estimates

Review technician recommendations and inspection reports.

Build accurate repair, replacement, and project estimates.

Price labor, materials, equipment, and subcontractors.

Ensure estimates are complete, accurate, and profitable.

Sell the Solution

Contact customers to explain recommended repairs.

Answer questions and provide professional recommendations.

Build trust and confidence with every customer.

Overcome objections while maintaining exceptional customer service.

Help customers understand the value of repairing or replacing equipment before failures occur.

Follow Up

Proactively follow up on all outstanding estimates.

Keep estimates moving through the sales pipeline.

Track customer decisions and update statuses.

Ensure no opportunities are forgotten.

Manage Deficiencies

Review technician‑identified deficiencies daily.

Verify documentation, photos, and recommendations.

Prioritize urgent and safety‑related repairs.

Coordinate with dispatch, parts, service managers, and technicians.

Convert deficiencies into completed work.

Support Operations

Work closely with service managers and dispatch.

Coordinate equipment ordering when projects are approved.

Help improve estimating processes and profitability.

Maintain accurate records within NetSuite.

What Success Looks Like

• Estimates completed within 24 hours
• Outstanding customer communication
• High estimate approval rate
• Fast follow‑up on every opportunity
• Increased revenue from technician‑generated deficiencies
• Strong gross profit margins
• Excellent organization and attention to detail

Qualifications

• Commercial service or estimating experience preferred
• HVAC, refrigeration, food equipment, plumbing, electrical, or construction estimating experience is a plus
• Strong computer skills
• Excellent written and verbal communication
• Ability to multitask in a fast‑paced environment
• Strong organizational skills
• Self‑motivated with a sense of urgency
• Professional customer service skills
• Ability to read technician notes and translate them into customer‑friendly proposals
• Sales experience is a major plus, but we can teach the technical side to the right candidate.

What We're Looking For

• Takes ownership
• Communicates exceptionally well
• Follows through on every opportunity
• Doesn’t let estimates sit untouched
• Wants to grow with a rapidly expanding company
• Thrives in a team environment
• Is competitive and motivated by results

Why Join Pro‑Serv?

• Competitive salary
• Performance bonus opportunities
• Health benefits
• Paid holidays
• Paid time off
• 401(k)
• Career advancement opportunities
• Ongoing training and development
• Modern technology and systems
• A leadership team committed to helping employees succeed

This Position Is Measured By

• Estimate turnaround time
• Quote conversion rate
• Revenue generated
• Gross profit margin
• Customer satisfaction
• Deficiencies converted into approved work
• Follow‑up completion rate
• Accuracy of estimates

If you're looking for more than just a job and want to build a career with one of the fastest-growing commercial service companies in the Carolinas, we'd love to hear from you.

Apply today and help us keep the Carolinas cooking.