Estimator In Training

Gerber Collision & Glass; Panama City (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

401(k) with company match

Life Insurance

Training & career growth

Job summary

Gerber Collision & Glass in Panama City, FL is seeking an Estimator in Training to learn how to diagnose and prepare vehicle repair estimates under insurance guidelines. You will support the estimator, map damage, photograph progress, and communicate with customers to ensure accurate, timely estimates.

The role requires a high school diploma/GED, strong communication skills, and basic computer literacy. Prior customer service helps; 16 I-CAR units within 12 months are required.

Qualifications

• High school diploma or GED required; strong communication skills and basic computer literacy.
• 16 I-CAR units must be completed within 12 months of employment.
• Experience in customer service is helpful but not required.

Responsibilities

• Greet customers at drop-off and build rapport.
• Map damage and take initial photos; upload notes to CCC One.
• Verify and finalize estimates with the repair team; provide accurate parts lists.
• Communicate with customers about estimates and promise dates; update as needed.
• Assist insurance adjusters and support re-inspection processes.

Skills

Excellent communication skills

Computer literate

Knowledge of Microsoft products

Good decision-making ability and sound

Education

High school diploma/GED required

16 I-CAR units within 12 months

Tools

Photo-imaging software

CCC One

Job description

Company: Gerber Collision & GlassGreat Teams Don’t Happen by AccidentBuilt with Intent. Driven by YOU.At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.Ready to grow with a team that’s built for your success? Apply today.Our Commitment:The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our \"Greater Team\" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.Job Description:The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.Key Job ResponsibilitiesEnsure consistent execution of WOW (Wow Operating Way) plan.Greets customer at repair drop off and builds rapport.Maps damage with customer (previous, current loss, WOW opportunities).Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.Finalizes estimate using proper Repair Planning Template.Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.Uses Promise Date Caculator to set promise date. Calls customer to review estimate and promise date.Updates customer regularly (with frequency, according to standards determined by management).Participates in and contributes to the regularly scheduled production meetings.Calls customers whose cars will be completed the next day. Schedules with customer.Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.Education and/or Experience RequiredHigh school diploma/GED required.Prior customer service experience.Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.Required Skills/AbilitiesExcellent communication skills.Computer literate. Knowledge of Microsoft products is preferred.Good decision-making ability and sound judgment.Other RequirementsMust be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.Must possess clear vision in providing an accurate estimate of a vehicle’s damage.Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform StipendVoluntary Daily Pay option availableAbout UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details:$16 - $23 / HourCompensation is commensurate with skill, education and experience.Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives#INDSOUTHAutomotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, DRP, adjuster, appraiser, service advisor, writer, sales, automotive, career, estimate, auto repair, mechanical repairTitles: Collision Estimator - Service Advisor - Service writer - Automotive Estimator - Appraiser - Repair planner