Estimator In Training

Mobile Auto Solutions, LLC; Johnson City (TN); On-site; USD 25,000 - 28,000; Full time

Job summary

The Boyd Group in Johnson City is seeking an Estimator in Training to learn how to diagnose and prepare vehicle repair estimates in line with insurance guidelines. You will work closely with the Estimator to ensure accurate, thorough estimates that support profitability and customer value.

Responsibilities include greeting customers, mapping damage, uploading photos to CCC One, finalizing estimates, and maintaining regular communication with customers per management standards.

Qualifications

• High school diploma or GED required.
• Prior customer service experience preferred.
• 16 I-CAR units to be completed within first 12 months of employment.
• Prefer 4–6 years of related work experience and photo-imaging software experience.

Responsibilities

• Ensure consistent execution of WOW plan.
• Greet customer at repair drop off and build rapport.
• Maps damage with customer and identifies WOW opportunities.
• Uploads photos and notes to CCC One with arrival times and details.
• Notifies production of arrival and verifies estimate during teardown.
• Finalizes estimate using Repair Planning Template.
• Works with repair team to ensure windshield notations are correct and complete.
• Sets promise date using Promise Date Calculator and calls customer to review estimate.

Skills

Communication

Computer literacy

Microsoft Office

Decision-making

Education

High school diploma/GED

Tools

Photo-imaging software

Job description

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer (previous, current loss, WOW opportunities).
• Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.
• Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
• Finalizes estimate using proper Repair Planning Template.
• Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.
• Uses Promise Date Caculator to set promise date. Calls customer to review estimate and promise date.
• Updates customer regularly (with frequency, according to standards determined by management).
• Participates in and contributes to the regularly scheduled production meetings.
• Calls customers whose cars will be completed the next day. Schedules with customer.
• Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
• Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.

Education and/or Experience Required

• High school diploma/GED required.
• Prior customer service experience.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.

Required Skills/Abilities

• Excellent communication skills.
• Computer literate. Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Other Requirements

• Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle's damage.
• Must possess clear vision in providing an accurate estimate of a vehicle's damage.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$18.00-$20.00 per hour depending on experience