Estimator in Training
Boyd Group
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Benefits offered by this job
Job summary
Gerber Collision & Glass is hiring an Estimator in Training to learn and perform accurate vehicle repair estimates under supervision. You will communicate with customers, document damage, and coordinate with the repair team to ensure timely, quality estimates in alignment with insurance partners and company guidelines.
Responsibilities include mapping damage, photographing and uploading details, finalizing estimates, and maintaining customer communication while supporting production planning and
Qualifications
- High school diploma or GED required; must complete 16 I-CAR units within 12 months.
- Prior customer service experience preferred.
- Photo-imaging software experience preferred.
- Strong communication and computer literacy required.
Responsibilities
- Greets customer at repair drop off and builds rapport.
- Maps damage with customer and identifies WOW opportunities.
- Performs initial photos and notes; uploads to CCC One with arrival details.
- Notifies production of arrival; verifies estimate during teardown.
- Finalizes estimate using Repair Planning Template.
- Coordinates with repair team to ensure accurate notations and parts list.
- Sets promise date using the system and communicates with the customer.
- Keeps customer updated per management standards.
- Participates in production meetings and follows up with customers for next steps.
- Assists insurance adjusters with damage reports and re-inspectors.
Skills
Education
Tools
Job description
At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Greets customer at repair drop off and builds rapport.
- Maps damage with customer (previous, current loss, WOW opportunities).
- Handles repair mapping, takes initial photographs. Uploads photos and notes to CCC One, along with arrival time, etc.
- Notifies production that vehicle has arrived and places in production queue. Verifies estimate during teardown.
- Finalizes estimate using proper Repair Planning Template.
- Works with repair team to make sure notations on windshield are correct and complete. Puts together final parts list.
- Uses Promise Date Caculator to set promise date. Calls customer to review estimate and promise date.
- Updates customer regularly (with frequency, according to standards determined by management).
- Participates in and contributes to the regularly scheduled production meetings.
- Calls customers whose cars will be completed the next day. Schedules with customer.
- Follow up with technicians after vehicle tear down and make adjustments to estimate if needed.
- Assist insurance adjusters with damage reports, etc., and provide service to insurance claim re-inspectors.
- High school diploma/GED required.
- Prior customer service experience.
- Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Preferred: 4-6 years related work experience. Photo-imaging software experience preferred.
- Excellent communication skills.
- Computer literate. Knowledge of Microsoft products is preferred.
- Good decision-making ability and sound judgment.
- Must be able to walk, stand, stoop, kneel and crouch in providing an accurate estimate of a vehicle’s damage.
- Must possess clear vision in providing an accurate estimate of a vehicle’s damage.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Gerber offers the comprehensive benefits you expect from an industry leader, including:
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
$19.00 - $27.00 Hourly!
Compensation is commensurate with skill, education and experience.
This position may also be eligible for Bonus opportunities tied to individual or business initiatives.
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