Estimator in Training

Gerber Collision & Glass; Austintown (OH); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Annual Paid Time Off (PTO) plans

Paid Parental Leave for full‑time employees

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer-Paid Short-Term Disability & Life Insurance

Job summary

A large collision repair company is looking for an Estimator in Training in Austintown, Ohio. In this role, you will learn to prepare estimates accurately and build rapport with customers. Responsibilities include mapping vehicle damage, finalizing estimates, and updating customers on their vehicle's status. Ideal candidates should have a high school diploma and strong communication skills. This position offers a competitive hourly wage of $17 - $22 per hour and benefits like medical insurance and paid time off.

Qualifications

• Must be able to walk, stand, stoop, kneel, and crouch to provide an accurate estimate.
• Must possess clear vision to provide an accurate estimate.

Responsibilities

• Ensure consistent execution of WOW plan.
• Greet customers and build rapport.
• Map damage with customers and handle repair mapping.
• Finalize estimates using Repair Planning Template.
• Update customers regularly in accordance with management standards.

Skills

Excellent communication skills

Computer literate; knowledge of Microsoft products preferred

Good decision-making ability and sound judgment

Education

High school diploma or GED required

Must successfully complete 16 I-CAR units within 12 months

Preferred: 4–6 years related work experience

Job description

Estimator in Training

Join Gerber Collision & Glass in the opportunity to start and grow a career as an Estimator in Training. Gerber Collision & Glass is one of the largest collision repair companies in North America, with over 1,000 locations and more than 10,000 employees across the United States and Canada. We are committed to WOW every customer and to being the best in the industry.

Gerber Collision & Glass recognizes, values, and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including persons with disabilities and protected veterans.

Job Description

The Estimator in Training works closely with our Estimator to learn how to effectively diagnose and prepare all estimates for repair in an accurate, thorough, and profitable manner according to insurance partner and company guidelines. Additionally, the Estimator Apprentice is responsible for communicating the value Gerber provides, resulting in a high closed sales ratio.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greet customers at repair drop‑off and build rapport.
• Map damage with customers, including previous, current loss, and WOW opportunities.
• Handle repair mapping, take initial photographs, and upload photos and notes to CCC One, along with arrival time and other details.
• Notify production that a vehicle has arrived and place it in the production queue. Verify estimates during teardown.
• Finalize estimates using the proper Repair Planning Template.
• Work with the repair team to ensure notations on windshields are correct and complete. Prepare the final parts list.
• Use the Promise Date Calculator to set the promise date. Call customers to review the estimate and promise date.
• Update customers regularly in accordance with management standards.
• Participate in and contribute to regularly scheduled production meetings.
• Call customers whose vehicles will be completed the next day and schedule follow‑up.
• Follow up with technicians after vehicle teardown and adjust the estimate if needed.
• Assist insurance adjusters with damage reports and provide service to insurance claim re‑inspectors.

Education and/or Experience Required

• High school diploma or GED required.
• Prior customer service experience.
• Must currently possess or successfully complete 16 I‑CAR units within the first 12 months of employment.
• Preferred: 4–6 years related work experience. Photo‑imaging software experience preferred.

Required Skills and Abilities

• Excellent communication skills.
• Computer literate; knowledge of Microsoft products preferred.
• Good decision‑making ability and sound judgment.

Other Requirements

• Must be able to walk, stand, stoop, kneel, and crouch to provide an accurate estimate of a vehicle’s damage.
• Must possess clear vision to provide an accurate estimate of a vehicle’s damage.

The physical demands of this job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer‑Paid Short‑Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free prescription or non‑prescription safety glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

HOURLY: $17 - $22 / Hour